TrustRadius: an HG Insights company

Avaya Infinity™ vs. NiCE CXone Mpower

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Infinity™

    Score8.6 out of 10
    N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A

    NiCE CXone Mpower

    Score8.9 out of 10
    N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    Avaya Infinity™NiCE CXone Mpower
    Editions & Modules
    No answers on this topic
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    Avaya Infinity™NiCE CXone Mpower
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Avaya Infinity™NiCE CXone Mpower
    Considered Both Products
    Avaya
    Chose Avaya Infinity™
    AI is the new game this 2023 and a mobile app works for efficiency especially for this who work from home. The call recording and transcription sre intelligent. The platform was really good and IP telephony system. It has strong customer focus and expertise. Decision making has …
    Incentivized
    Chose Avaya Infinity™
    I selected Avaya Infinity™ because it seemed to be a good software and easy-to-use; I just thought that. I never expected this software to be so cheap and so good for a company to grow as we have grown with it, It's super recommended in my opinion, I'll keep using this software …
    Incentivized
    NICE Systems
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Avaya Infinity™NiCE CXone Mpower
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Infinity™ and NiCE CXone Mpower
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard8.135 Ratings9.2560 Ratings
    Validate callers8.632 Ratings9.6472 Ratings
    Outbound response5.931 Ratings9.5491 Ratings
    Call forwarding9.235 Ratings9.3444 Ratings
    Click-to-call (CTC)8.928 Ratings9.3404 Ratings
    Warm transfer8.935 Ratings9.8532 Ratings
    Predictive dialing5.627 Ratings9.5318 Ratings
    Interactive voice response9.531 Ratings9.5377 Ratings
    REST APIs7.826 Ratings9.3302 Ratings
    Call scripts6.629 Ratings9.2323 Ratings
    Call tracking8.934 Ratings9.5511 Ratings
    Multichannel integration9.632 Ratings9.2365 Ratings
    CRM software integration8.231 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Infinity™ and NiCE CXone Mpower
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing8.736 Ratings9.5512 Ratings
    Omnichannel inbound routing8.832 Ratings9.1374 Ratings
    Recording8.235 Ratings9.6496 Ratings
    Quality management8.133 Ratings9.0481 Ratings
    Call analytics8.133 Ratings9.3487 Ratings
    Historical reporting8.334 Ratings9.4480 Ratings
    Live reporting6.833 Ratings9.4466 Ratings
    Customer surveys8.130 Ratings9.5300 Ratings
    Customer interaction analytics7.829 Ratings9.6320 Ratings
    User Ratings
    Avaya Infinity™NiCE CXone Mpower
    Likelihood to Recommend
    8.6
    (53 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    7.3
    (11 ratings)
    10.0
    (28 ratings)
    Usability
    8.2
    (7 ratings)
    9.3
    (588 ratings)
    Availability
    7.0
    (1 ratings)
    8.5
    (10 ratings)
    Performance
    10.0
    (1 ratings)
    7.9
    (10 ratings)
    Support Rating
    9.1
    (4 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    8.1
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.5
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    7.6
    (10 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.9
    (9 ratings)