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Avaya Infinity™ vs. Premier Contact Point

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Avaya Infinity™

189 Reviews and Ratings

Premier Contact Point

5 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Infinity™

    Score8.5 out of 10
    		N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A

    Premier Contact Point

    Score8.5 out of 10
    		N/APremier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
    Pricing
    Avaya Infinity™Premier Contact Point
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Avaya Infinity™Premier Contact Point
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeRequiredRequired
    Additional Details——
    More Pricing Information
    Features
    Avaya Infinity™Premier Contact Point
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Infinity™ and Premier Contact Point
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Premier Contact Point
    8.4
    5 Ratings
    Agent dashboard8.135 Ratings7.75 Ratings
    Validate callers8.632 Ratings8.34 Ratings
    Outbound response5.931 Ratings8.54 Ratings
    Call forwarding9.235 Ratings8.34 Ratings
    Click-to-call (CTC)8.928 Ratings8.93 Ratings
    Warm transfer8.835 Ratings8.05 Ratings
    Predictive dialing5.727 Ratings9.01 Ratings
    Interactive voice response9.531 Ratings7.85 Ratings
    REST APIs7.826 Ratings7.31 Ratings
    Call scripts6.629 Ratings8.44 Ratings
    Call tracking8.834 Ratings8.44 Ratings
    Multichannel integration9.632 Ratings8.22 Ratings
    CRM software integration8.231 Ratings10.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Infinity™ and Premier Contact Point
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Premier Contact Point
    8.2
    5 Ratings
    Inbound call routing8.736 Ratings8.54 Ratings
    Omnichannel inbound routing8.832 Ratings8.83 Ratings
    Recording8.235 Ratings8.55 Ratings
    Quality management8.133 Ratings8.23 Ratings
    Call analytics8.133 Ratings8.63 Ratings
    Historical reporting8.334 Ratings6.15 Ratings
    Live reporting6.833 Ratings8.24 Ratings
    Customer surveys8.130 Ratings8.22 Ratings
    Customer interaction analytics7.829 Ratings9.01 Ratings
    User Ratings
    Avaya Infinity™Premier Contact Point
    Likelihood to Recommend
    8.6
    (53 ratings)
    8.5
    (5 ratings)
    Likelihood to Renew
    7.3
    (11 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (7 ratings)
    -
    (0 ratings)
    Availability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    -
    (0 ratings)