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Avaya Infinity™ vs. Webex Contact Center

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Avaya Infinity™

189 Reviews and Ratings

Webex Contact Center

122 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Infinity™

    Score8.6 out of 10
    		N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A

    Webex Contact Center

    Score9 out of 10
    		N/ACisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
    Pricing
    Avaya Infinity™Webex Contact Center
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Avaya Infinity™Webex Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Avaya Infinity™Webex Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Infinity™ and Webex Contact Center
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Webex Contact Center
    7.9
    34 Ratings
    Agent dashboard8.135 Ratings9.233 Ratings
    Validate callers8.632 Ratings9.132 Ratings
    Outbound response5.931 Ratings5.927 Ratings
    Call forwarding9.235 Ratings8.732 Ratings
    Click-to-call (CTC)8.928 Ratings8.429 Ratings
    Warm transfer8.935 Ratings8.833 Ratings
    Predictive dialing5.627 Ratings5.421 Ratings
    Interactive voice response9.531 Ratings8.127 Ratings
    REST APIs7.926 Ratings7.929 Ratings
    Call scripts6.629 Ratings8.528 Ratings
    Call tracking8.934 Ratings8.431 Ratings
    Multichannel integration9.632 Ratings7.130 Ratings
    CRM software integration8.231 Ratings7.230 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Infinity™ and Webex Contact Center
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Webex Contact Center
    7.9
    31 Ratings
    Inbound call routing8.736 Ratings7.829 Ratings
    Omnichannel inbound routing8.832 Ratings8.027 Ratings
    Recording8.235 Ratings9.029 Ratings
    Quality management8.133 Ratings8.826 Ratings
    Call analytics8.133 Ratings7.527 Ratings
    Historical reporting8.334 Ratings8.929 Ratings
    Live reporting6.833 Ratings7.729 Ratings
    Customer surveys8.130 Ratings6.927 Ratings
    Customer interaction analytics7.829 Ratings6.324 Ratings
    User Ratings
    Avaya Infinity™Webex Contact Center
    Likelihood to Recommend
    8.6
    (53 ratings)
    8.8
    (36 ratings)
    Likelihood to Renew
    7.3
    (11 ratings)
    8.2
    (1 ratings)
    Usability
    8.2
    (7 ratings)
    8.5
    (12 ratings)
    Availability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    -
    (0 ratings)