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Avaya Infinity™ vs. Zendesk Talk

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Avaya Infinity™

189 Reviews and Ratings

Zendesk Talk

44 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Infinity™

    Score8.6 out of 10
    		N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A

    Zendesk Talk

    Score8.6 out of 10
    		N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A
    Pricing
    Avaya Infinity™Zendesk Talk
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Avaya Infinity™Zendesk Talk
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Avaya Infinity™Zendesk Talk
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Infinity™ and Zendesk Talk
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Agent dashboard8.135 Ratings9.916 Ratings
    Validate callers8.632 Ratings6.012 Ratings
    Outbound response5.931 Ratings10.014 Ratings
    Call forwarding9.235 Ratings8.915 Ratings
    Click-to-call (CTC)8.928 Ratings10.013 Ratings
    Warm transfer8.935 Ratings9.912 Ratings
    Predictive dialing5.627 Ratings5.08 Ratings
    Interactive voice response9.531 Ratings10.010 Ratings
    REST APIs7.926 Ratings5.07 Ratings
    Call scripts6.629 Ratings7.06 Ratings
    Call tracking8.934 Ratings9.914 Ratings
    Multichannel integration9.632 Ratings5.110 Ratings
    CRM software integration8.231 Ratings5.09 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Infinity™ and Zendesk Talk
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Inbound call routing8.736 Ratings9.912 Ratings
    Omnichannel inbound routing8.832 Ratings5.110 Ratings
    Recording8.235 Ratings9.915 Ratings
    Quality management8.133 Ratings9.913 Ratings
    Call analytics8.133 Ratings8.913 Ratings
    Historical reporting8.334 Ratings8.913 Ratings
    Live reporting6.833 Ratings4.914 Ratings
    Customer surveys8.130 Ratings5.08 Ratings
    Customer interaction analytics7.829 Ratings8.19 Ratings
    User Ratings
    Avaya Infinity™Zendesk Talk
    Likelihood to Recommend
    8.6
    (53 ratings)
    9.9
    (16 ratings)
    Likelihood to Renew
    7.3
    (11 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (7 ratings)
    10.0
    (1 ratings)
    Availability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (4 ratings)
    5.0
    (3 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    -
    (0 ratings)