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Avaya UCaaS vs. MiVoice Office Application Suite (Mitel Application Suite)

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Avaya UCaaS

243 Reviews and Ratings

MiVoice Office Application Suite (Mitel Application Suite)

35 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya UCaaS

    Score8.7 out of 10
    		N/AAvaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform.N/A

    MiVoice Office Application Suite

    Score5 out of 10
    		N/AMiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
    Pricing
    Avaya UCaaSMiVoice Office Application Suite
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Avaya UCaaSMiVoice Office Application Suite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Avaya UCaaSMiVoice Office Application Suite
    Considered Both Products
    Avaya
    Verified User
    Chose Avaya UCaaS
    Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who …
    Incentivized
    Mitel Networks Corporation
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Avaya UCaaSMiVoice Office Application Suite
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Avaya UCaaS and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Avaya UCaaS
    5.9
    22 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    10.0
    1 Ratings
    High quality audio7.922 Ratings10.01 Ratings
    High quality video6.618 Ratings10.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Avaya UCaaS and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Avaya UCaaS
    8.3
    14 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    -
    Ratings
    Desktop sharing8.314 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Avaya UCaaS and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Avaya UCaaS
    8.8
    17 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    10.0
    1 Ratings
    Calendar integration9.017 Ratings00 Ratings
    Meeting initiation9.017 Ratings10.01 Ratings
    Record meetings / events8.113 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Avaya UCaaS and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Avaya UCaaS
    8.5
    16 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    -
    Ratings
    Live chat8.016 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Avaya UCaaS and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Avaya UCaaS
    7.5
    20 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    10.0
    1 Ratings
    User authentication7.519 Ratings00 Ratings
    Participant roles & permissions7.519 Ratings10.01 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Avaya UCaaS and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Avaya UCaaS
    7.8
    26 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    8.5
    8 Ratings
    Hosted PBX8.118 Ratings8.24 Ratings
    Multi-level Interactive Voice Response (IVR)6.917 Ratings8.64 Ratings
    Directory of employee names8.023 Ratings10.08 Ratings
    Call Management
    Comparison of Call Management features of Avaya UCaaS and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Avaya UCaaS
    8.5
    26 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    10.0
    8 Ratings
    Answering rules7.624 Ratings10.08 Ratings
    Call recording8.320 Ratings10.06 Ratings
    Call park9.421 Ratings10.08 Ratings
    Call screening9.420 Ratings10.06 Ratings
    Message alerts8.423 Ratings10.08 Ratings
    Business SMS/External Messaging8.314 Ratings00 Ratings
    Online Fax8.711 Ratings00 Ratings
    Voicemail Transcription7.820 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Avaya UCaaS and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Avaya UCaaS
    7.7
    23 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    9.2
    5 Ratings
    Mobile app for iOS8.418 Ratings9.45 Ratings
    Mobile app for Android7.020 Ratings8.93 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Avaya UCaaS and MiVoice Office Application Suite (Mitel Application Suite)
    Feature
    Avaya UCaaS
    7.9
    18 Ratings
    MiVoice Office Application Suite (Mitel Application Suite)
    -
    Ratings
    Centralized communications management7.216 Ratings00 Ratings
    Team messaging7.915 Ratings00 Ratings
    Team document sharing8.313 Ratings00 Ratings
    Call and meeting analytics8.216 Ratings00 Ratings
    User Ratings
    Avaya UCaaSMiVoice Office Application Suite
    Likelihood to Recommend
    8.7
    (100 ratings)
    9.0
    (8 ratings)
    Likelihood to Renew
    6.6
    (7 ratings)
    -
    (0 ratings)
    Usability
    7.6
    (7 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    7.9
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    4.8
    (83 ratings)
    8.8
    (4 ratings)
    In-Person Training
    6.8
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    -
    (0 ratings)
    Configurability
    6.3
    (3 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.5
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    6.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    6.3
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.6
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (3 ratings)
    -
    (0 ratings)