Aventri vs. RegOnline by Cvent (Discontinued)

I believe Aventri has a big learning curve, so if you are short on time, I would recommend hiring someone who already has experience. We had a few months, but making changes took a while because only two staff members had time to figure out and learn the system. I don't think the website is very user-friendly, but I don't think it's so hard that the average worker cannot learn it. We happened to be short on time so learning the system was an added stress that would not normally be there.

Incentivized

RegOnline has been well-suited for providing registration for participants as well as payment options in the same place. That is literally all that my department uses it for, and it is very well-suited for this purpose (though pricey). And although it is pricey, it was one of the only approved options by my university to accept credit card payments for our annual conference, as other options could not be properly tracked by the university. So for this purpose, RegOnline is very well-suited. I think that if someone needed to build an event registration page that did not require payment options as a necessity, then RegOnline would be less suited for use. It still can easily track participants, but I think there are better options out there for those who only need the most basic of services. I also think that since RegOnline has provided additional formatting capabilities, that it does handle the registration pages better than it has in the past. However, these still need improvement, with the ability to rearrange the order of required and optional questions.

Incentivized

• Manages class size limits very well.
• Provides information for hotel booking and transfers so that all this information is in one record.
• Unlimited number of pages for the website is invaluable - we looked at other programs with only 4 pages for the website and that just isn't enough for our clients.

Incentivized

• Easy set up for simple and complex registration events.
• Looks very professional
• Reports are easy to set up and download
• Cost per registration is reasonable

Incentivized

• Mobile app does not allow for video advertisements.
• The day the event is scheduled to be over in Aventri it clears from your list and it makes getting reporting and analytics difficult after the event is over.

Incentivized

• One of the areas that RegOnline could improve on is the price. Because of the expense $3.55 per registration, the Department is unable to use the software for other events. We have mine training classes that we couldn't use RegOnline for because of the expense.
• RegOnline was not able to directly deposit registration fees collected from participants for other events and as a result we are unable to use it for those events.

Incentivized

I had a few issues while onsite (over the weekend). The support information given to me was incorrect and I had a hard time tracking down how to get assistance while onsite (on a weekend). When you are onsite, issues are usually heightened and need an immediate response, and I didn't get that.

Incentivized

We've never had an issue they couldn't resolve in one phone call.

Incentivized

SignUp4 was our previous service and performed well. It wasn't until after it shuttered that we realized how much more could be provided. Cvent (which absorbed SignUp4) provided many of the old solutions but at a significantly higher price. In the end, it seemed more suited for very large events more so than the size we normally run. Thus we chose eTouches to supplant SignUp4.

Incentivized

The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.

Incentivized

• Much more thorough reporting than previous provider.
• The ability for long term goal creation based on the objectives evaluated post conference.

Incentivized

• RegOnline has been a major time-saver. Before RegOnline, we were getting emails and calls all through the registration window. Now, 99% of attendees are able to register independently and manage their own registrations.

Incentivized