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RegOnline by Cvent (Discontinued)

Score7.8 out of 10

19 Reviews and Ratings

What is RegOnline by Cvent (Discontinued)?

RegOnline is part of the Cvent Event Cloud, a comprehensive software platform to help you plan, promote, manage and measure your meetings and events. It will be retired December 2019 and from April 2019 new customers will be onboarded to Cvent Event Management.

Categories & Use Cases

Put Multi-Track Events Together With Ease

Pros

  • RegOnline is really good at organizing multi-track events. The features help prevent participants from signing up for two tracks that run at the same time.
  • The reports allow you to get a quick overview of your event. You can see which break out sessions are the most popular, and you can get a breakdown of participants in each class if you need to go into that detail.
  • You can customize questions so that you can capture other data during the registration process. We use it to capture the type of industry, business size and whether or not participants have attended other events.

Cons

  • One of the areas that RegOnline could improve on is the price. Because of the expense $3.55 per registration, the Department is unable to use the software for other events. We have mine training classes that we couldn't use RegOnline for because of the expense.
  • RegOnline was not able to directly deposit registration fees collected from participants for other events and as a result we are unable to use it for those events.

Return on Investment

  • As far as making it easy for people to register, it the ROI has been huge. It is rare that we run into issues and when we do, it's easy for me to fix them on my end.
  • The negative impact has been the cost. Our events are free to attend for participants, which means registration is the second biggest cost next to catering.

Ease of use

Pros

  • Credit card processing
  • Branding and setup
  • Reporting

Cons

  • Customer support
  • CSS code difficult to follow and implement
  • Cross event reporting

Return on Investment

  • Reasonable investment and management of application

Alternatives Considered

CrowdCompass and ACTIVE Network

Other Software Used

Salesforce.com, CrowdCompass, Act-On

Great, economical event registration tool!

Pros

  • Very easy to customize
  • Can handle complex registrations
  • Excellent customer support

Cons

  • I really can't think of any area needing improvement.

Return on Investment

  • RegOnline has been a major time-saver. Before RegOnline, we were getting emails and calls all through the registration window. Now, 99% of attendees are able to register independently and manage their own registrations.

Alternatives Considered

Eventbrite

Other Software Used

Sched.org, Constant Contact, Bluehost

RegOnline is an affordable, easy to use registration platform.

Pros

  • Easy set up for simple and complex registration events.
  • Looks very professional
  • Reports are easy to set up and download
  • Cost per registration is reasonable

Cons

  • You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
  • RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
  • It isn't easy to get in touch with support.

Return on Investment

  • It is an affordable registration platform
  • It is an affordable survey platform
  • It's reporting functions are easy to set up and download

Other Software Used

Microsoft Office 365, DPS Outlook Office, Cvent Event Management

Great Event Management Platform - Recommended!

Pros

  • event registration
  • event management
  • event tracking

Cons

  • high fees for credit cards
  • can't see what additional charges are in detail

Return on Investment

  • It saves us a lot of time for tracking the event!
  • It gives a great way to manage attendees