Aventri vs. Greater Giving

I believe Aventri has a big learning curve, so if you are short on time, I would recommend hiring someone who already has experience. We had a few months, but making changes took a while because only two staff members had time to figure out and learn the system. I don't think the website is very user-friendly, but I don't think it's so hard that the average worker cannot learn it. We happened to be short on time so learning the system was an added stress that would not normally be there.

Incentivized

Greater Giving is well suited for an organization that is looking to save money on their event software and need a full service solution. It is not as sophisticated as others on the market, but it will allow you to get everything you need done for a reasonable price. This is meant to be used by nonprofit event professionals.

Incentivized

• Manages class size limits very well.
• Provides information for hotel booking and transfers so that all this information is in one record.
• Unlimited number of pages for the website is invaluable - we looked at other programs with only 4 pages for the website and that just isn't enough for our clients.

Incentivized

• Greater Giving is very user-friendly for both staff and volunteers
• Greater Giving sales and receipt generating features are well received by the guest at our event
• Greater Giving provides excellent customer support - in particular, their "night of" event support

Incentivized

• Mobile app does not allow for video advertisements.
• The day the event is scheduled to be over in Aventri it clears from your list and it makes getting reporting and analytics difficult after the event is over.

Incentivized

• Love to see more places to log expenses, so you can run a total report of net income.
• It's often a bit wide for my screen, which I can work around.

Incentivized

Greater Giving is very intuitive. It’s easy to set up in the backend and change as needed. Anytime we couldn’t figure something out on our own, our customer service representative was always available and super helpful!

Incentivized

I had a few issues while onsite (over the weekend). The support information given to me was incorrect and I had a hard time tracking down how to get assistance while onsite (on a weekend). When you are onsite, issues are usually heightened and need an immediate response, and I didn't get that.

Incentivized

Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.

SignUp4 was our previous service and performed well. It wasn't until after it shuttered that we realized how much more could be provided. Cvent (which absorbed SignUp4) provided many of the old solutions but at a significantly higher price. In the end, it seemed more suited for very large events more so than the size we normally run. Thus we chose eTouches to supplant SignUp4.

Incentivized

We currently use Eventbrite for our pre-event ticket and sponsorship sales as they have a much more streamlined webpage that is customizable, they allow us to pass on the fees to our purchasers, AND they do not charge an annual fee on top of the processing fees. However, they do not have the ability to let you swipe a credit card in advance - you need a membership to Bidding for Good to do so. We tried using Eventbrite and Bidding for Good for only 1 event before we switched back to Greater Giving. Neither platform allowed you to send out tax receipts and the on-site event management was subpar compared to the ease of Greater Giving.

Incentivized

• Much more thorough reporting than previous provider.
• The ability for long term goal creation based on the objectives evaluated post conference.

Incentivized

• Having one system that can manage online donations, ticket purchases, online auction, donor tax letters, etc. has created efficiency for my org.
• Reports are flawed and lack of data integration with other systems causes me to do a lot of unnecessary manual work.