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Greater Giving

Score8.3 out of 10

25 Reviews and Ratings

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What is Greater Giving?

Greater Giving, a Global Payments company, works exclusively with schools and nonprofits across the United States and Canada—offering integrated technologies to help simplify event management; quickly train volunteers; streamline check-in and check-out; and raise more funds. Greater Giving solutions are based on a single cloud-based platform.

Categories & Use Cases

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Reviews

What users are saying about Greater Giving.
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Greater Giving is worth it

Incentivized
Verified User
Employee in Research & Development (51-200 employees employees)

Use Cases and Deployment Scope

We used Greater Giving for our Day of Giving platform. We wanted an intuitive system that was easy for our staff to understand, but also looked good to our constituents.

Pros

  • Easy to set up
  • Customer service
  • Tracking

Cons

  • I wish people could pledge without paying online
  • Platform fees are high

Return on Investment

  • Greater Giving help us increase our Day of Giving numbers by 50%

Usability

Alternatives Considered

Classy

Other Software Used

Classy, Constant Contact, Blackbaud Raiser's Edge NXT, Canva

Greater Giving for awesome auctions

Incentivized
Sharon Burk
Business Manager in Finance and Accounting at Our Lady of the Lake Parish (51-200 employees employees)

Pros

  • Lists of things you need to get done, and in what order you need to do them.
  • Details of packages sold, with many different splits.
  • Overall picture of all the auction income, again, with different splits.

Cons

  • Love to see more places to log expenses, so you can run a total report of net income.
  • It's often a bit wide for my screen, which I can work around.

Return on Investment

  • Helps us see where our highest profit margin is, so we work to increase that

Great product for our event needs!

Incentivized
Lindsay ClelandView profile
Event Director at Taylor's Gift Foundation (1-10 employees employees)

Pros

  • Credit card swiping at registration is important to us. It allows our attendees to have the option to make a contribution during our special appeal, purchase silent auction items, etc... without having to make a payment each time.
  • The day-of-event registration is so easy. As long as our host has provided us the name of the attendee registration is a breeze.
  • The ability to send out post-event tax receipts

Cons

  • My main issue with Greater Giving is that they do not allow us to pass on the fees to the purchasers, which is why we do not use them for pre-event admission and sponsorship sales.
  • I wish that the event registration webpage could be modified more so that it can be brand compliant and look like it belongs on our website.
  • It is slightly more expensive than some of the other options - but for the reasons I stated in the pros section, we find that it is worth the extra cost for our event-related needs.

Return on Investment

  • We have had our attendees say that our check in/check out process is really well done, which I think leads to additional purchases not having to worry about paying each time you make a purchase/contribution. Since we don't have any pre-event Greater Giving numbers to compare it to it is hard to compare.
  • I do struggle with the cost as we are a small nonprofit and the annual fee + the processing fees are higher than other event-related software companies I have spoken to, but Greater Giving is the only one that can meet our needs at this price point. The other software companies that can meet our needs are more expensive.

Alternatives Considered

Eventbrite

Other Software Used

Eventbrite

Senior Director of Distinguished Events

Incentivized
Verified User
Manager in Professional Services (1001-5000 employees employees)

Pros

  • Payment Facilitation
  • Ticket Puchasing
  • Auction Coordination

Cons

  • [I feel the] auction system is not as sophisticated as other systems
  • Staff support structure
  • Doesn't come out with updates very quickly [in my experience]

Most Important Features

  • It allows all staff nationwide to have access to an event management system
  • Online auction facilitation
  • Ticket sales

Return on Investment

  • Increased auction revenue generation
  • Decreased time tracking auction details offline
  • Increased staff time on auction coordination (compared to other systems)

Alternatives Considered

GiveSmart

Zoho is easy to learn and user friendly, but system is not super robust for organizations with more than 500 active supporters

Verified User
Executive in Corporate (1-10 employees employees)

Pros

  • Website design is really easy and looks very professional.
  • Data uploads and downloads are generally pretty easy.
  • Process flows are nicely organized and easy for a non-technical person to figure out

Cons

  • Reports have frequent glitches; especially when downloading large amounts of data (more than 500 records).
  • Lacks data integration capabilities with other systems (Salesforce, Constant Contact, Zoho, etc.); I have found workarounds by uploading and downloading reports, but it really is a pain
  • Customer Support is terrible! The online support is uncaring and completely incompetent. On the other hand, the phone support is really friendly and generally quite knowledgeable about the product and solutions.

Return on Investment

  • Having one system that can manage online donations, ticket purchases, online auction, donor tax letters, etc. has created efficiency for my org.
  • Reports are flawed and lack of data integration with other systems causes me to do a lot of unnecessary manual work.

Alternatives Considered

Constant Contact, Raiser's Edge NXT, Eventbrite, Network for Good and DonorPerfect

Usability

Other Software Used

Salesforce CMS, Constant Contact, Zoho Analytics (formerly Zoho Reports), QuickBooks Online, Google Drive, Facebook Pages Manager

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