Awardco vs. TruCentive

Awardco has something for everyone. I have employees in a variety of age groups and some want to travel, some want a tangible item, and others feel like they don't really need/want anything so they choose a gift card so they can use it how and when they choose. Awardco allows that flexibility. Also, if the individual isn't ready to make a selection right away, they can save their points to use at a later time. If an individual would like to select an item larger than their award amount, they are not able to add dollars to their personal account, which may cause some frustration to an individual.

Incentivized

TruCentive is well suited for when you wish to send gift cards to large amounts of people quickly, whether it is for a gift or a reward for completing an action. One of the main reasons why our company uses TruCentive is that there is a claiming system in place where the recipients have to claim their gift card in the appropriate amount of time or else the budget set for the gift cards returns to our company. That helps eliminate inefficient use of funds.

Incentivized

• Loyalty
• appreciation
• Employee retention

Incentivized

• Variety of cards
• Ease of use
• Reasonable pricing

Incentivized

• Budgeting can be tricky
• More options for background pictures

Incentivized

• Broader range of incentive options
• More detailed help for self management of the platform

Incentivized

Excellent product, easy to implement and use, solid customer service, employees love it

Incentivized

The interface is really easy to use. You just point and click and you're ready to go. I'm not on the side responsible for setting things up internally, so I'm not sure how challenging it is to integrate. But from an end user perspective it's easy to know how to navigate to the different pages.

Incentivized

Never an issue

Incentivized

We have not experienced any performance issues

Incentivized

I am giving a "middle of the road" rating of 5 because I don't have experience with Awardco support. I have never had to reach out to the support team for anything, so I don't have any substantial feedback in this particular area. The program is so easy to use, so I've never needed to contact the support team.

Incentivized

We had a dedicated person and he went over everything we needed to know on how to operate the system. Lots of examples and test environment was used

Incentivized

It was very in depth and easy to understand. There was a dedicated person that was assigned to our account and that made it easier to move forward. The process was very easy to follow

Incentivized

I have only used a few other award programs and selections have been extremely limited. There is nothing worse than receiving a catalog with 10-15 items to choose from and you don't really want any of the items. It is even worse when the company spends two to three times the cost on a gift that can be purchased elsewhere for much, much less. The employee has an idea how much something costs and as a result feels like the company didn't appreciate them by giving an inexpensive gift. Awardco gifts are dollar for dollar.

Incentivized

TruCentive worked so much better for what we're trying to do. We were having major issues with our previous platform - it took more time to fix complaints than anything. It seemed we were shooting ourselves in the foot by even trying to offer lunch or coffee to our webinar attendees. TruCentive took care of this, and we haven't gotten more than a request for a resend since.

Incentivized

No, it was a basic standard agreement with straightforward terms

Incentivized

This product was deployed across our entire organization from the start and replaced an old manual process

Incentivized

• Less costs
• employee retention
• culture building

Incentivized

• positive ROI on my incentive lead generation

Incentivized