TrustRadius

AWS Chatbot vs. Freddy AI for CX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AWS Chatbot
Score 9.2 out of 10
N/A
AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases.N/A
Freddy AI for CX
Score 8.0 out of 10
N/A
Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools…
$15
per month per agent
Pricing
AWS ChatbotFreddy AI for CX
Editions & Modules
No answers on this topic
Free
$0
per month up to 100 agents, billed annually
Growth
$15
per month billed annually per agent
Pro
$39
per month billed annually per agent
Enterprise
$69
per month billed annually per agent
Offerings
Pricing Offerings
AWS ChatbotFreddy AI for CX
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AWS ChatbotFreddy AI for CX
Features
AWS ChatbotFreddy AI for CX
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
AWS Chatbot
10.0
1 Ratings
19% above category average
Freddy AI for CX
-
Ratings
Chat history and transcripts10.01 Ratings00 Ratings
Chat reporting10.01 Ratings00 Ratings
Chat and web analytics10.01 Ratings00 Ratings
Best Alternatives
AWS ChatbotFreddy AI for CX
Small Businesses
Front
Front
Score 7.2 out of 10
Front
Front
Score 7.2 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AWS ChatbotFreddy AI for CX
Likelihood to Recommend
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
AWS ChatbotFreddy AI for CX
Likelihood to Recommend
Amazon AWS
The Best performance for this tools is best describe to be suited as friendly -user with intuitive set up and integration for different paltforms. This tool has a proven sucess that works well for both small and large teams in the organization. The best for operational processes enhancing team environment. Amazing.
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Read full review
Freshworks Inc
No answers on this topic
Pros
Amazon AWS
  • The real-time efforts has facilitated our need for chatot collaborations.
  • Our team productivity has increase upward with the help of direct instructions.
  • Centralized communication is vital for in which AWS Chatbot offered to us.
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Read full review
Freshworks Inc
No answers on this topic
Cons
Amazon AWS
  • The executions of direct chat commands still to look up
  • We would love to see the security enhancment
  • The real time alerts is challenging to us
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Read full review
Freshworks Inc
No answers on this topic
Usability
Amazon AWS
The tool, AWS Chatbot deserves a highest rating in the market. We have been using a AWS and it's other tools and it's quiet impressive. This tool defines the new trends for powered AI.
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Read full review
Freshworks Inc
No answers on this topic
Alternatives Considered
Amazon AWS
This tool AWS Chatbot is difinitely Proactive in a sense, it automatically helps identify and addresses issues and problems and prevent making it serious and escalated. Amazing so far!
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Read full review
Freshworks Inc
No answers on this topic
Return on Investment
Amazon AWS
  • The price for this product is considerably low and manageable.
  • We gained an impressive results
  • We are able to forecast our expectations and with excellent plan for future
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Read full review
Freshworks Inc
No answers on this topic
ScreenShots