Freddy AI for CX

Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions.

With Freddy AI for CX, the vendor says users can:

• Help customers help themselves with "deflection" tools
• Drive engagement before a ticket is ever submitted with chatbot
• Triage & route within minutes
• Reduce costs by automating responses
• Boost agent productivity with built-in high-performing macros and knowledge content
• Get a holistic view of an organizational efficiency with dashboarding that works alongside the suite of solutions
• CXM integration with Salesforce and Zendesk