AWS Security Hub vs. xMatters

AWS Security Hub is mainly for protecting your software, video games, web application, etc... from external digital threats. This is a must for all software out there that can afford it. This also require a decent amount of resources to mitigate problems so that the monitoring page isn't overloaded. So overall, a large amount of budget and manpower is required to maintain this product.

Incentivized

xMatters reduces incident response time by finding the right person to solve the problem when system outages require you to manage on-call schedules and escalations Avoid alert fatigue: reduce the noise with targeted notifications; alerts go only to the people that need them. Manage issues from anywhere: full-featured mobile apps allow you to stay in control wherever you are.

• Brings together the security related AWS tools in one dashboard
• Allows to pick and chose which AWS security tools to use
• Clean UI

Incentivized

• API calls, we can create an API ourselves to integrate with other applications. This allows more teams to be notified of a critical alert instead of waiting for someone to call them when a problem is reported.
• The on-call schedule where you might need to have a replacement is fairly simple. You can easily change with someone else and still keep the rest of the schedule in place. It also sends an email to the person you are trading with so they know when they are on-call.
• Their support team is really helpful and quick to respond when you open a ticket. There hasn't been an issue that hasn't been resolved in less than a day. They stay really on-top of things.

Incentivized

• Not easy to read past data, especially once it moves into Glacier deep storage
• performance is somewhat sluggish ... other systems are much faster to analyze data
• Doesn't always provide a remediation solution or suggested fix like other 3rd party tools like Qualys.
• It's hard to get the initial configuration and enrollment completed as there's a lot of manual intervention for every configured rule that needs to be enabled
• alerts are often times delayed

Incentivized

• While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.

Incentivized

AWS always good with usability and same here for AWS Security Hub. A lot of good documentation is available to read and configure your own. We also started with looking at the videos and documentation to configure automation for our compliance checks. And to configure there are very less steps to be followed which is a very good thing for faster configuration.

Incentivized

xMatters giving highly rated due to its effectiveness in incident management and service reliability, as well as its strong integrations with other IT management tools. It helps teams proactively prevent outages, resolve incidents faster, and keep stakeholders informed. It's known for its ease of use, fast implementation, and good support

Working with xMatters support has been fantastic! Our support rep is very friendly, helpful, and knowledgeable. We get quick response times when asking questions, and when we have more complex problems, it's easy to schedule a call and spend some time working through our issues together. Every time we've had a problem we've been able to get the info we need and get a resolution easily.

Incentivized

AWS stacks up very similarly to Splunk but being that it's an AWS tool it is better able to natively monitor our AWS footprint, unlike splunk which requires an appliance and / or forwarding agent for it to work properly. The same can be said about some other tools like Dynatrace. Dynatrace has a much more pleasant user interface that the senior management seems to like more, but AWS Security Hub has better options, a more straightforward rules engine and is less expensive than both Splunk and Dynatrace

Incentivized

I pushed for xMatters over PagerDuty for a couple things. Their sales team showed me everything I needed to hear from how simple their integration would be to our ServiceNow instance. The process flows of what we could do compared to what we have made a world of difference. We had a list of wants we came up with and xMatters delivered on all of them. The use of their app is very user friendly. Of course the cost played a big factor as well. With PagerDuty we basically had the bare minimum so we were limited with what we could do without having to pay more. xMatters was almost half the cost of what we were paying and we got back more in return. Personally, I felt more wanted by xMatters, even by having them a year the account managers check in with us almost bi-weekly. I did not get the same comfort from PagerDuty until we tried cancelling our service with them.

Incentivized

• The automated compliance test helped us a lot to get PCIDSS certified so it was a very good return for our investments.
• Some third party tools we were using were not available for AWS Security Hub automated testing.
• Easy to configure for faster security automations but if we need detailed reports we should add more tools.

Incentivized

• xMatters has helped to remove the need to monitor multiple alerting tools, as critical events are automatically notified from it.
• xMatters has helped teams to focus on more productive tasks than simply notifying someone about some event.
• xMatters has helped teams to enhance their remote working capabilities by giving more power to properly manage the system outages.

Incentivized