Axcient x360Cloud vs. Datto SaaS Protection

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Axcient x360Cloud
Score 7.1 out of 10
N/A
Axcient CloudFinder (formerly from eFolder) is a cloud service (e.g. Office 365) backup service.N/A
Datto SaaS Protection
Score 10.0 out of 10
N/A
Datto SaaS Protection is built exclusively for MSPs, offering 3x daily backup and flexible recovery options for the cloud applications that reside in Microsoft 365 and Google Workspace, including OneDrive, SharePoint, Teams, Gmail, and Google Drive. SaaS Protection aims to streamline onboarding with single dashboard management, and is available via per-license pricing with volume-based discounting for MSPs, with the goal of creating margin-rich bundled solutions for protecting cloud…N/A
Pricing
Axcient x360CloudDatto SaaS Protection
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Axcient x360CloudDatto SaaS Protection
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Axcient x360CloudDatto SaaS Protection
Features
Axcient x360CloudDatto SaaS Protection
SaaS Backup
Comparison of SaaS Backup features of Product A and Product B
Axcient x360Cloud
8.4
Ratings
8% below category average
Datto SaaS Protection
-
Ratings
SaaS Product Integration8.20 Ratings00 Ratings
Multiple Data Restoration Options9.10 Ratings00 Ratings
Data Auditing and Search7.30 Ratings00 Ratings
Data Storage in the Cloud or On-Premises9.10 Ratings00 Ratings
User Ratings
Axcient x360CloudDatto SaaS Protection
Likelihood to Recommend
8.6
(0 ratings)
8.8
(0 ratings)
User Testimonials
Axcient x360CloudDatto SaaS Protection
Likelihood to Recommend
We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.
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In our experience and use of the SaaS service, it met all requirements we had. It worked really well in every single scenario that we used it for. Our company would work exclusively with Microsoft o365 so I can't speak for the Gsuite tooling. The one place I would have liked to see a bit of a facelift would be how it broke out the charge by users.
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Pros
  • Backup
  • Restore
  • Customer Service
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  • Ease of set up
  • Ease of management
  • Good reporting
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Cons
  • Live chat support is not available for all products
  • Support will sometimes take a while and bounce around to multiple teams and people
  • Search functionality is lacking and confusing
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  • The reporting interface could present more information regarding issues
  • When you look at each tenant account, listing the open tickets for that tenant would make it easier to communicate with Datto SaaS support.
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Usability
This is because the product does what it advertises but does not go above and beyond. It is perfectly usable for what it does but it is still a little confusing and awkward to use.
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No answers on this topic
Alternatives Considered
We do not use anything else to backup Microsoft 365 emails and Sharepoint sites.
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We also use Barracuda Backup to backup Office 365 for some of our clients who also use Barracuda Email security products. Each product is a tool, and it is necessary to understand each client's needs before determining which product is best for them. Having said that, Barracuda Backup and Datto SaaS are the two best products in my opinion.
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Return on Investment
  • Competitive pricing for MSP's
  • Client support was top notch and they insured we were able to implement quickly
  • Agent deployment was simple and smoth
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  • The Datto SaaS protection is exactly what we were looking for to enable my clients back up their cloud data (M365, OneDrive, Teams, etc.).
  • All Datto options are designed such that minimum daily engagement with the product is necessary to still be able to easily pick up and leave, as is the case with this one.
  • In addition to its ease of use and low cost relative to its high value, we appreciate how affordable it is for us as well as our clients. I highly recommend it.
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ScreenShots

Datto SaaS Protection Screenshots

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