Azure App Service vs. Salesforce Lightning Platform

Azure App Service is well suited in our case :

• Our website is developed by our tech partner in a full Microsoft Azure cloud based environment.
• We gave them specific access rights and the CI / CD integration helped a lot for updates and improvements deployment.
• Most of the infra issues we had with our website weren't coming from App Service

Incentivized

We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.

• Super quick & easy to deploy new apps in visual studio
• Easy scaling to help reduce costs during off-hours
• The powerful Azure ecosystem offers a lot of functionality that ties in well with Azure App Service

Incentivized

• Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
• Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
• Parent/Child account hierarchy exists which is helpful.
• Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
• Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.

Incentivized

• Abstraction of computing resources like Heroku does with dynos.
• Azure Portal overall is pretty bloated and that affects managing Azure App Service applications.

Incentivized

• Can be cumbersome: takes multiple clicks to get where you need to go
• Lightning is slower than original Salesforce, and it is very noticeable
• The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it

Incentivized

I enjoy the fact that Azure App Service can be managed by the Azure portal and a fully graphical user interface, as well as from two different flavors of command-line interface, i.e. Azure CLI and Azure Powershell. By utilizing the Azure Cloud Shell, we are able to switch between Azure Bash (CLI) and Powershell at any given moment and manage the Azure App Service settings from devices of any form-factor (Web based management).

Incentivized

UI can be quite complex, but the more that is required will bring more complexity. Can handle complexity and variety very well, but makes ground-level views harder when not knowing full extent of functionality. Finding new functionalities can be difficult to pinpoint on some pages

Incentivized

We had an issue where we deployed too large of a resource and didn't notice until the bill came through. They were very understanding and saw we weren't utilizing the resources so they issued a generous refund in about 4 hours. Very fast, friendly, and understanding support reps from my experience.

Incentivized

Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.

Incentivized

In terms of deploying your apps, Azure App Service provides a solid foundation. You may use either the Azure command-line interface or the Web Portal to administer these apps. As a whole, I find You may easily deploy your apps to Azure App Service to be a really difficult platform for novices to get their feet wet. First and foremost, I'd look at Heroku's user interface and the way it abstracts compute units.

Incentivized

We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.

Incentivized

• Download time is reduced because of auto scaling feature.
• Insight tool helps in finding issues quickly.
• CI/CD has helped in automation.

Incentivized

• Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
• Tracking of current jobs and relating them to past jobs is very useful.
• More efficient use of Sales Reps time.
• Sales Managers have good visibility into how their people are working.

Incentivized