Azure Backup vs. Progress ShareFile

By using Azure Backup, you can back up your NAS device you use locally as a file server, virtual machines you use in [a] production environment, critical databases, and everything you can think of. I do not know if there are scenarios that are not suitable, it meets all my needs.

Incentivized

Progress ShareFile has been a great tool for sharing files. When you send to outside people they get an easy link to click on to download the needed files. On the sender side you get options to have the person do things logon to get the file, just enter a name and email address, or just click on the link and download. There are hooks to use other tools to scan for personal information like SSN or credit card numbers. Many of our users use email to send and store emails. They have found that clicking on a link to get a file adds a bit of complexity but many have learned how to adjust to the change.

Incentivized

• Azure Backup is fast! Coupled with the fact that Microsoft created Azure and Windows - these two operate phenomenally together!
• Administering the backups inside of Azure is a breeze. The ability to mount, restore entire backups, or recover files, has been made very easy. You do not have to download any media to recover something, you do this all in the cloud and it gets mounted in Microsoft's systems. Making this process less than a quarter of the time you would have spent with your 'other' backup solutions.

Incentivized

• I think that one of ShareFile's greatest strengths is its ease of use. With the outlook plug-in sharing large documents is so quick and easy.
• I also like the security and control that is provided for who can access the documents and tracking the changes within them. I think it does well at protecting information that leaves the company.
• I also think the website is well organized and easy to use. It was very easy for us to implement and train our employees on the proper use of the website and software.

Incentivized

• backup schedule calendar would be cool
• Backup vaults should ask if you want to send notifications when you first set it up, there have been a couple of times when I noticed a month later that, backup job failures were not configured to send email notifications.

Incentivized

• Users grow quickly (each client gets a separate account). Automated pruning would be nice.
• I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
• It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.

Incentivized

It's a highly effective and secure storage system, has robust workarounds for serving the various equipment limits of our users, meets high security requirements of HIPAA standards, significantly reduces our needs for producing paper trails.

Incentivized

Azure backup is easy to implement, accessible by using the web portal GUI, and has the ability to restore at the file level or the complete VM. We have experienced zero issues with the backup process or performing file-level restorations. We have not restored an entire VM to date.

Incentivized

Some of the clunkiness in the user interface and the processing of documents could be made more seamless. However, once you get over that learning curve, it's straightforward enough. The API for integrating external systems is well documented, and the support crew is great at getting you over the rough spots. There's nothing bad about their system, just a few things I thought could be more elegant.

The software has never been down when I needed to use it.

Incentivized

Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again

Incentivized

One of the differentials of the solution is the high level of guarantee and support of the Azure Backup solution. Microsoft is a reference in a technology company with a highly trained support team and helps us with any questions or technical problems with the tool. Service is fast and efficient with trained engineers.

Incentivized

Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.

Incentivized

Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well

The cost, not only in the short term, but in our long-term calculations.

Even in need of improvements, the pre-sale and post-sale support is very good.

The ease, like many Microsoft products about scheduling backups, the friendly interface, the fact that there is no need for an expensive resource dedicated to this backup and some other details, made us choose Azure Backup.

Incentivized

ShareFile offers more professional level services, and doesn't constantly "run out" of space, forcing you to upgrade to continue. When doing a cost comparison, the competitors may seem cheaper at first, but by the time you add on the features to make it comparable, the pricing is as much, if not more, than what we're paying for ShareFile. The access control level is better with ShareFile, so we chose to stay with them.

I am a one person office. I have no idea how this software would scale to a larger office.

Incentivized

• It allowed us to have our VMs protected very quickly and with simple implementation.
• It saved us from taking backups from Azure workloads from the on-prem environment, or even deploying a Backup environment on the cloud.
• It has a low/'controlled' cost as you "pay-as-you-go."

Incentivized

• All of our clients and consulting engineers find ShareFile easy to use, thus complementing our business.
• Our staff also find ShareFile intuitive, accessible, and easy to use, making it an ideal, everyday indispensable desktop tool for everyone in our company.
• ShareFile can be linked to our firm's primary website as a placed for private use. We haven't found need for this yet, but might in the future.

Incentivized