TrustRadius: an HG Insights company

B2chat vs. Bright Pattern Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    B2chat

    N/AN/AB2Chat automates communications with customers with multi-agent, multi-channel chat, integrating WhatsApp, Facebook Messenger, Instagram, Telegram and LiveChat channels into a single platform and enabling support teams to manage all chats from a single inbox.

    $19

    per month

    Bright Pattern Contact Center

    Score9.1 out of 10
    Enterprise companies (1,001+ employees)
    Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be…N/A
    Pricing
    B2chatBright Pattern Contact Center
    Editions & Modules
    No WhatsApp Plan
    $19
    per month
    Basic Plan with WhatsApp
    $80
    per month
    Premium Plan with WhatsApp
    $150
    per month
    Omnichannel CX
    -
    per month per seat
    Call Center Standard
    -
    per month per seat
    Digital CX
    -
    per month per seat
    Offerings
    Pricing Offerings
    B2chatBright Pattern Contact Center
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOne-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer
    More Pricing Information
    Community Pulse
    B2chatBright Pattern Contact Center
    Considered Both Products
    B2chat
    No answer on this topic
    Bright Pattern, Inc.
    Chose Bright Pattern Contact Center
    The previous platforms are multichannel and one premise. Bright Pattern is a platform or solution for an omnichannel cloud contact center, and it is also hosted on AWS. Moreover, Bright Pattern innovates with its services and channels, and besides the 360 omnichannel …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    B2chatBright Pattern Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of B2chat and Bright Pattern Contact Center
    Feature
    B2chat
    -
    Ratings
    Bright Pattern Contact Center
    7.9
    31 Ratings
    Agent dashboard00 Ratings8.130 Ratings
    Validate callers00 Ratings8.128 Ratings
    Outbound response00 Ratings8.128 Ratings
    Call forwarding00 Ratings8.127 Ratings
    Click-to-call (CTC)00 Ratings8.024 Ratings
    Warm transfer00 Ratings8.230 Ratings
    Predictive dialing00 Ratings9.025 Ratings
    Interactive voice response00 Ratings8.328 Ratings
    REST APIs00 Ratings7.427 Ratings
    Call scripts00 Ratings8.324 Ratings
    Call tracking00 Ratings8.126 Ratings
    Multichannel integration00 Ratings7.226 Ratings
    CRM software integration00 Ratings6.227 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of B2chat and Bright Pattern Contact Center
    Feature
    B2chat
    -
    Ratings
    Bright Pattern Contact Center
    7.9
    29 Ratings
    Inbound call routing00 Ratings8.328 Ratings
    Omnichannel inbound routing00 Ratings8.127 Ratings
    Recording00 Ratings8.929 Ratings
    Quality management00 Ratings7.227 Ratings
    Call analytics00 Ratings8.124 Ratings
    Historical reporting00 Ratings8.129 Ratings
    Live reporting00 Ratings7.227 Ratings
    Customer surveys00 Ratings8.126 Ratings
    Customer interaction analytics00 Ratings7.121 Ratings
    User Ratings
    B2chatBright Pattern Contact Center
    Likelihood to Recommend
    -
    (0 ratings)
    9.1
    (31 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (31 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.3
    (5 ratings)
    Configurability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)