TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Back

    N/A
    Mid-Size Companies (51-1,000 employees)
    Back is a collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one platform. The digital workplace promised to improve work for humans. But instead of removing distractions, it multiplies them. Finding or filing a piece of information can be time consuming, as everything is scattered throughout various systems. Getting help for a problem from the right colleague isn’t trivial, as different teams often use…

    $40

    per agent per month

    BMC FootPrints

    Score8.5 out of 10
    N/ABMC FootPrints is an IT service management (ITSM) solution featuring workload automation.N/A
    Pricing
    BackBMC FootPrints
    Editions & Modules
    Business
    €40
    per agent per month
    No answers on this topic
    Offerings
    Pricing Offerings
    BackBMC FootPrints
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    BackBMC FootPrints
    Incident and problem management
    Comparison of Incident and problem management features of Back and BMC FootPrints
    Feature
    Back
    -
    Ratings
    BMC FootPrints
    8.1
    9 Ratings
    Organize and prioritize service tickets00 Ratings9.09 Ratings
    Expert directory00 Ratings7.04 Ratings
    Service restoration00 Ratings6.02 Ratings
    Self-service tools00 Ratings7.07 Ratings
    Subscription-based notifications00 Ratings10.06 Ratings
    ITSM collaboration and documentation00 Ratings9.06 Ratings
    ITSM reports and dashboards00 Ratings9.07 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Back and BMC FootPrints
    Feature
    Back
    -
    Ratings
    BMC FootPrints
    7.9
    7 Ratings
    Configuration mangement00 Ratings7.77 Ratings
    Asset management dashboard00 Ratings8.05 Ratings
    Policy and contract enforcement00 Ratings8.04 Ratings
    Change management
    Comparison of Change management features of Back and BMC FootPrints
    Feature
    Back
    -
    Ratings
    BMC FootPrints
    9.0
    4 Ratings
    Change requests repository00 Ratings9.03 Ratings
    Change calendar00 Ratings9.03 Ratings
    Service-level management00 Ratings9.04 Ratings
    User Ratings
    BackBMC FootPrints
    Likelihood to Recommend
    -
    (0 ratings)
    8.4
    (18 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.6
    (9 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (4 ratings)