BMC FootPrints

BMC FootPrints

59 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BMC FootPrints	Score8.6 out of 10	N/A	BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.	N/A

Pricing

BMC FootPrints

No answers on this topic

Pricing Offerings
BMC FootPrints
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	BMC FootPrints
Considered Both Products	BMC Software Inc. Gerardo Varillas Product Manager in Information Technology at iDric Soluciones de TI y Seguridad Informática (Information Technology & Services, 11-50 employees) Chose BMC FootPrints Both are developed from the same vendor but Footprints is so complete for all the configurations that we need (we are a medium business company). BMC Remedy has a little more friendly interface but it doesn't meet our needs. We prefer a product that fits better our needs to a … Incentivized Helpful? Verified User Chose BMC FootPrints I did not chose the program it was chosen and implemented by our IT team. Based on verified reviews from real users in the IT Service Management Tools market. Incentivized Helpful? Verified User Chose BMC FootPrints We have not evaluated any other software up against BMC FootPrints. Incentivized Helpful? Verified User Chose BMC FootPrints We haven't used any others besides this one, but we did evaluate BMC Remedyforce, SysAid, and ServiceNow. Remedyforce and ServiceNow seem much more advanced and difficult to use, though I'm sure they are probably much more feature-rich once you get used to them, but the … Incentivized Helpful? Verified User Chose BMC FootPrints I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted … Incentivized Helpful? Brandon Nyberg Consultant in Information Technology at LogiSolve (Renewables & Environment, 201-500 employees) Chose BMC FootPrints I didn't select FootPrints. It is what the current company chose. I would much rather use JIRA and Confluence. Incentivized Helpful? Verified User Chose BMC FootPrints I did not select BMC footprints in my previous role and I am not sure what dictated that decision. Incentivized Helpful? Todd Arntson Lead Operations Administrator in Information Technology at EasyStreet Online Services (Information Technology and Services, 51-200 employees) Chose BMC FootPrints We already had Footprints deployed when I started, and we have not done any evaluation in the last seven years. Incentivized Helpful? Casey Ketcham Network Administrator in Information Technology at NPC International (Restaurants, 10,001+ employees) Chose BMC FootPrints We only used an in house built system before and this blows everything the old software was capable of out of the water. Incentivized Helpful? Verified User Chose BMC FootPrints We have evaluated multiple including HEAT and ServiceNow. Their older versions gave us more to play with and able to use more, but since going to version 11, it has been very unfavorable. We have had to adapt and work with what was provided. We have understood that ServiceNow … Incentivized Helpful? Kyriakos Kalaitzidis System Engineer/ Operations in Information Technology at Jennison Associates (Investment Management, 51-200 employees) Chose BMC FootPrints BMC offers vast functionality, that also can be overwhelming. If proper training and execution of its bolts and parts are completed properly, this tool can provide the efficiency and tracking that a Enterprise Business requires. Helpful? Verified User Chose BMC FootPrints If you are looking for something for a large corporation, BMC Footprints may be the fit for any department that needs to communicate/resolve issues across other departments. It is great for a large amount of users, but because of its focus on issue logging, it is limited when … Incentivized Helpful? Verified User Chose BMC FootPrints I was not the one who selected Footprints. Incentivized Helpful? Verified User Chose BMC FootPrints We liked it because it has more features and a better price and its not cloud based. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

BMC FootPrints

Comparison of Incident and problem management features of BMC FootPrints
Feature	BMC FootPrints 8.1 9 Ratings
Organize and prioritize service tickets	9.09 Ratings
Expert directory	7.04 Ratings
Service restoration	6.02 Ratings
Self-service tools	7.07 Ratings
Subscription-based notifications	10.06 Ratings
ITSM collaboration and documentation	9.06 Ratings
ITSM reports and dashboards	9.07 Ratings

Comparison of ITSM asset management features of BMC FootPrints
Feature	BMC FootPrints 7.9 7 Ratings
Configuration mangement	7.77 Ratings
Asset management dashboard	8.05 Ratings
Policy and contract enforcement	8.04 Ratings

Comparison of Change management features of BMC FootPrints
Feature	BMC FootPrints 9.0 4 Ratings
Change requests repository	9.03 Ratings
Change calendar	9.03 Ratings
Service-level management	9.04 Ratings

User Ratings
	BMC FootPrints
Likelihood to Recommend	8.4 (18 ratings)
Likelihood to Renew	8.6 (9 ratings)
Usability	8.0 (2 ratings)
Support Rating	8.0 (4 ratings)