Back vs. Ivanti Neurons for ITSM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Back | N/A | Mid-Size Companies (51-1,000 employees) | Back is a collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one platform. The digital workplace promised to improve work for humans. But instead of removing distractions, it multiplies them. Finding or filing a piece of information can be time consuming, as everything is scattered throughout various systems. Getting help for a problem from the right colleague isn’t trivial, as different teams often use… | $40 per agent per month |
 Ivanti Neurons for ITSM | Score4.5 out of 10 | N/A | Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat. | N/A |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Back | Ivanti Neurons for ITSM | |
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| Likelihood to Recommend | - | 9.6 |
| Likelihood to Renew | - | 9.9 |
| Usability | - | 7.8 |
| Support Rating | - | 9.0 |
| Contract Terms and Pricing Model | - | 8.5 |
| Professional Services | - | 8.0 |