Ivanti Neurons for ITSM

Ivanti Neurons for ITSM

42 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Ivanti Neurons for ITSM	Score4.5 out of 10	N/A	Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.	N/A

Pricing

Ivanti Neurons for ITSM

No answers on this topic

Pricing Offerings
Ivanti Neurons for ITSM
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

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Community Pulse
Key User Insights
	Ivanti Neurons for ITSM
Considered Both Products	Ivanti Verified User Chose Ivanti Neurons for ITSM Ivanti is far more user friendly than ManageEngine, and has more features than Jira Service Management. It takes longer to get used to Ivanti because of the extra features, but once you're on board with how it works and how to make changes, the possibilities and configuration … Incentivized Helpful? Verified User Chose Ivanti Neurons for ITSM From what I've seen of ServiceNow, Ivanti Service Manager seems to be easier to configure for smaller teams. In addition, the expense necessary to fully build-out a ServiceNow system was much larger. Both systems follow ITIL framework recommendations quite closely, which was … Incentivized Helpful? Mark Temple Assistant Director in Information Technology at University Of Glasgow (Higher Education, 5001-10,000 employees) Chose Ivanti Neurons for ITSM Both products are very capable players in the Enterprise Service Management space, providing custom and secure environments which make it easy for multiple lines of business to co-exist on one common platform, with Ivanti Service Manager providing a more flexible concurrent … Incentivized Helpful? Gregor Anton Ivanti Consultant (formerly HEAT Consultant) in Information Technology at a19 Consulting (Information Technology & Services, 1-10 employees) Chose Ivanti Neurons for ITSM There is no comparison. Ivanti Neurons for ITSM (Ivanti Service Manager) outperforms them all. ServiceNow looks great on the surface and has amazing marketing, however you need deep pockets and a very long implementation cycle. BMC's Track-It and Remedy are near end of life. … Incentivized Helpful? Verified User Chose Ivanti Neurons for ITSM I am not in the position to evaluate the competitors, that happened with people above me in the organization. Before this we used custom programs and were reliant upon developers. Incentivized Helpful? Verified User Chose Ivanti Neurons for ITSM During our RFP and RFI, we were able to review Ivanti Service Manager (powered by Heat) against other companies to see the capabilities and cost structure they offered. Hands down, Ivanti Service Manager (powered by Heat) was an overwhelming success. Having the ability to use … Incentivized Helpful? Verified User Chose Ivanti Neurons for ITSM Does mostly the same things but better price. Incentivized Helpful? Cameron Council Senior Support Analyst in Information Technology at California Baptist University (Higher Education, 1001-5000 employees) Chose Ivanti Neurons for ITSM There is no comparison. ISM's customization and scale-ability run circles around both software previously used. Additionally, the implementation of a user portal available outside of a local network provides on the run support for those users who do not work in a traditional … Incentivized Helpful? Verified User Chose Ivanti Neurons for ITSM Cherwell is not widely used in South Africa. For us, it was vital to have local representation and partners to assist with support and development. Incentivized Helpful? Brandon Morris System Administrator in Information Technology at City of Sioux Falls (Government Administration, 1001-5000 employees) Chose Ivanti Neurons for ITSM It is much better from a a service standpoint. CRM handles all customer tasks but excels at none. Incentivized Helpful? Verified User Chose Ivanti Neurons for ITSM Ivanti Service Manager really takes the idea of customizing the space - fully - to meet your individual needs to a new level. The system comes pre-built with a lot of useful workspaces and functionality, with the ability to fully customize everything from the look/feel to the … Incentivized Helpful? Verified User Chose Ivanti Neurons for ITSM We went with the HEAT Service Management Product because we already had HEAT Voice in-house, and the advantages of integration were inherent with it. We were offered alternatives to evaluate but opted to remain under the HEAT/Ivanti umbrella because of this integration … Incentivized Helpful? Christian Storb Software Engineer in Information Technology at five(9)s GmbH (Computer Software, 11-50 employees) Chose Ivanti Neurons for ITSM HEAT Service Management is more flexible and less complicated. Incentivized Helpful? Verified User Chose Ivanti Neurons for ITSM Most recently, BMC Remedy, ServiceNow. Remedy seems to be the most established and ServiceNow is even more complicated than ITSM. We operated but did not select ITSM, so there was no choice at the time. Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Ivanti Neurons for ITSM

Comparison of Incident and problem management features of Ivanti Neurons for ITSM
Feature	Ivanti Neurons for ITSM 7.6 21 Ratings
Organize and prioritize service tickets	8.021 Ratings
Expert directory	7.019 Ratings
Service restoration	8.417 Ratings
Self-service tools	8.020 Ratings
Subscription-based notifications	7.015 Ratings
ITSM collaboration and documentation	8.020 Ratings
ITSM reports and dashboards	6.721 Ratings

Comparison of ITSM asset management features of Ivanti Neurons for ITSM
Feature	Ivanti Neurons for ITSM 8.1 19 Ratings
Configuration mangement	8.019 Ratings
Asset management dashboard	8.018 Ratings
Policy and contract enforcement	8.314 Ratings

Comparison of Change management features of Ivanti Neurons for ITSM
Feature	Ivanti Neurons for ITSM 8.8 18 Ratings
Change requests repository	8.618 Ratings
Change calendar	8.818 Ratings
Service-level management	9.015 Ratings

User Ratings
	Ivanti Neurons for ITSM
Likelihood to Recommend	9.6 (22 ratings)
Likelihood to Renew	9.9 (4 ratings)
Usability	7.8 (7 ratings)
Support Rating	9.0 (9 ratings)
Contract Terms and Pricing Model	8.5 (3 ratings)
Professional Services	8.0 (3 ratings)