Backupify vs. Barracuda Cloud-to-Cloud Backup

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

For its price the product is very cost effective. For our university it's important to be able to backup students as well as employees and other products tend to have at least limited cost to students. As there are so many students in our university the cost involved with other products would make them too costly. As the amount of data that is involved with M365 is so vast, it's also nice not to have extra cost involved for space used. The product is cloud based, so for some organizations that might be a problem.

Incentivized

• Back up Google
• Back Up Microsoft
• Easy recovery of data

• Creates a cloud backup of all aspects of Office 365
• Retains the backups for as long as we need them
• Allows us to easily locate files, folders, email accounts, or email messages to restore them

Incentivized

• Multi-factor Authentication is cumbersome to set up on a new device.

Incentivized

• The final output when downloading is a bit bulky and hard to find things based on subject headers.
• Wish there was a range to export out.
• The UI is not as snappy as I would have expected.

Incentivized

we are pleased about the product. And why change a working software?

Incentivized

Very simple user interface and straight forward to complete back ups and restore. It was very easy to set up and then easy to maintain. It does not require any regular maintenance unless you want to delete out data. I only go in to delete old user data for licenses or to restore

The product is very simple to use . That is a good thing and a bad thing as there could be some more advanced view or filtering options if you for example have to restore entire organization units data. There could also me more information from the whole organizations backup status

Incentivized

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

in a few clicks the backup was running. The first restore was exiting since we didn't know what to expect.

Incentivized

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

Barracuda Cloud-to-Cloud Backup integrates well with our Barracuda Backups, email protection, and impersonation protection products with a simple portal to interface with all products.

Incentivized

They are very responsive and technical savvy.

Incentivized

• Inexpensive cost for the peace of mind.

Incentivized

• Helps me worry a little less that in the worst case scenario, mailboxes & teams are easily restorable to continue with online learning at the very least.
• Whilst we weren't spending any money on backing up our Microsoft 365 data, I would say that it's worth every penny. Especially in a disaster recovery scenario.
• It also proves useful in instances where a user accidentally loses or deletes an important email or file in their mailbox/team. It can easily restore what has been lost.

Incentivized