TrustRadius

Bandwidth vs. Cisco Emergency Responder

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bandwidth
Score 5.1 out of 10
N/A
Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.
$0.01
per message
Cisco Emergency Responder
Score 10.0 out of 10
N/A
Cisco Emergency Responder enhances the existing emergency 9-1-1 functionality offered by Cisco Unified Communications Manager. It assures that Cisco Unified Communications Manager will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary. In addition, the system automatically tracks and updates equipment moves and changes. Emergency Responder is designed to…N/A
Pricing
BandwidthCisco Emergency Responder
Editions & Modules
Outbound Messaging
$0.01
per message
Inbound Calling
$0.01
per minute
Outbound Calling
$0.01
per minute
Phone Number
$0.35
per line/per month
Inbound Messaging
Free
per message
No answers on this topic
Offerings
Pricing Offerings
BandwidthCisco Emergency Responder
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BandwidthCisco Emergency Responder
Considered Both Products
Bandwidth
Amanda Godfrey | TrustRadius Reviewer
Amanda Godfrey
Customer Support Manager
Chose Bandwidth
When I used it, it was Level 3 ELS but now they are owned by CenturyLink. Bandwidth has a better response time and is more cost-effective.
Verified User
Anonymous
Chose Bandwidth
Bandwidth wins hands down. We were lucky to get someone from CenturyLink to return our calls, their trouble reporting dashboard was horrible and they, as a company, were generally unresponsive when we escalated issues. They would close tickets when the issue was still very …
Tamara Foster | TrustRadius Reviewer
Tamara Foster
Telecom Manager
Chose Bandwidth
Level 3, CenturyLink, Verizon Business, VoIP Innovations, Inteliquent, Comwave, Voxbone, DIDWW.
Verified User
Anonymous
Chose Bandwidth
Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.
Cisco Emergency Responder

No answer on this topic

Best Alternatives
BandwidthCisco Emergency Responder
Small Businesses
Telegram
Telegram
Score 9.2 out of 10
Zoom Phone
Zoom Phone
Score 9.0 out of 10
Medium-sized Companies
Telegram
Telegram
Score 9.2 out of 10
Zoom Phone
Zoom Phone
Score 9.0 out of 10
Enterprises
Telegram
Telegram
Score 9.2 out of 10
Zoom Phone
Zoom Phone
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BandwidthCisco Emergency Responder
Likelihood to Recommend
1.5
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
BandwidthCisco Emergency Responder
Likelihood to Recommend
Bandwidth is great for wholesale origination and termination. With a decent commitment, you can get great rates, and their support is excellent. Recommended as a primary source of service for voice traffic.
Chris Horne | TrustRadius Reviewer
Chris Horne
CEO (Chief Executive Officer)
Read full review
No answers on this topic
Pros
  • Bandwidth has great customer service. They are all friendly and super helpful.
  • They are innovative and constantly updating their APIs, UIs, and products they offer.
  • Their UI and API are user friendly and intuitive.
Tamara Foster | TrustRadius Reviewer
Tamara Foster
Telecom Manager
Read full review
No answers on this topic
Cons
  • While their porting department does a wonderful job, it seems to be the department that feeds other departments. They promote many out of that department to take on more responsibility elsewhere in the company (which is a good thing). However, it leaves us to work with yet another porting person who we have to learn to work with.
  • I cannot really say much else that's negative about them. They do a good job, have an easy to use portal, and respond well when things aren't working.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
Bandwidth wins hands down. We were lucky to get someone from CenturyLink to return our calls, their trouble reporting dashboard was horrible and they, as a company, were generally unresponsive when we escalated issues. They would close tickets when the issue was still very obviously occurring. Bandwidth doesn't close a ticket until the end user says it is fixed -- which is refreshing in the telecom industry.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Great product, at a reasonable price.
  • Their quick support allows us to get customer issues fixed, and fast.
  • Their portal allows for adding additional sites/trunks without talking to anyone.
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots