Bandwidth vs. Textmagic

Bandwidth is great for wholesale origination and termination. With a decent commitment, you can get great rates, and their support is excellent. Recommended as a primary source of service for voice traffic.

Incentivized

TextMagic was the perfect choice for what we wanted to do, which was sending a COVID screening questionnaire on a daily basis to our staff.

Incentivized

• Bandwidth has great customer service. They are all friendly and super helpful.
• They are innovative and constantly updating their APIs, UIs, and products they offer.
• Their UI and API are user friendly and intuitive.

Incentivized

• Easy to use
• Reminders when our balance is low, we never have to worry about going to send a text and not having enough credits
• Multiple users are able to work off of the same account
• Detailed records kept of each text conversation

Incentivized

• While their porting department does a wonderful job, it seems to be the department that feeds other departments. They promote many out of that department to take on more responsibility elsewhere in the company (which is a good thing). However, it leaves us to work with yet another porting person who we have to learn to work with.
• I cannot really say much else that's negative about them. They do a good job, have an easy to use portal, and respond well when things aren't working.

Incentivized

• Connection between other services ERP, CRM and slack.
• Textmagic is a tool for kids who want to SMS chat.
• The possibility to change the SMS provider to Twilio or others. It is not legal to forbid that but they find a way to bypass that.

I am very happy with how TextMagic is working. I don't see a reason to spend time searching for another solution when this works great at a good price. Customers have shown a good response to the text messages we have send. Very small percentage unsubscribed (but that was automated/easy).

Incentivized

It has been very easy to use TextMagic to set up. The calculator showing character count which relates to cost is easy to see and adjust. The scheduling portion is also easy to set up and edit if needed. You can see history to copy wording if you need to. I have suggested to other friends that do not have a text service.

Incentivized

Bandwidth wins hands down. We were lucky to get someone from CenturyLink to return our calls, their trouble reporting dashboard was horrible and they, as a company, were generally unresponsive when we escalated issues. They would close tickets when the issue was still very obviously occurring. Bandwidth doesn't close a ticket until the end user says it is fixed -- which is refreshing in the telecom industry.

Incentivized

TextMagic is a full-featured business SMS platform that can
help you grow your business by sending SMS text messages to customers,
employees, and vendors.

Incentivized

• Great product, at a reasonable price.
• Their quick support allows us to get customer issues fixed, and fast.
• Their portal allows for adding additional sites/trunks without talking to anyone.

Incentivized

• It's just a small part of our communications with employees but they appreciate it very much!
• It is a very cost effective communications tool.
• There is no negative impact. I just need to remember to update the contact lists with any employee changes.

Incentivized