Barracuda RMM vs. XEOX

It is very good for Managed Service Providers to be able to monitor and manage multiple clients at a time from one central location. Many things can be automated through it so that they don't require your constant attention. It would not be as appropriate for internal use at a company, is more suited for MSP's.

Incentivized

XEOX is very well suited for scenarios where a high level of customization is needed. No other tool we have tested can be tailored so exactly to one's needs. It is possible to automize basically anything using custom scripts and the monitoring and health state of the devices is completely customizable, individually for every device.

However, this reflects in the complex interface which is quite overwhelming at first sight. Therefore, I highly recommend contacting the support team to get an introduction into their product. They offer one-to-one meetings for free and make the first steps a lot more easier!

• Agentless, unlike most RMM, you don't need to download and install an agent on the devices. The onsite manager (OM) will scan the entire domain for computers, network devices, printers, etc.
• Remote access: Users have to select whether to access shared screen or via RDP.
• Detail Dashboard Information: it has a very reach feature that displays information about system components.

Incentivized

• It has a health state for our devices which is completely customizable per device. So we can see on first sight whether there are some issues which are relevant for us.
• It is possible to run arbitrary powershell scripts which makes it even possible to automize tasks which are not supported natively by XEOX.
• The Windows patching is highly customizable: Even complex patch plans with multiple device groups which are patched at different times can be implemented.
• The support is excellent. The response time is typically within hours on working days. They have also implemented some of our features requests. Everything is included in the licence.

• It can be hard to use at first glance
• Does not work well on weak and old laptops
• Otherwise everything is perfect

Incentivized

• At first sight, the interface is quite complex and it requires some time to get used to it.
• There is no ticketing system included.
• The documentation is partly outdated and incomplete.

We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.

Incentivized

The support answers withing hours (sometimes even minutes) on working days. One can also arrange a one-to-one meeting with them to go over specific needs. They even advised me on creating a good patch plan and shared their knowledge of patch management with me. Everything without any additional costs besides the standard licenses.

• Barracuda Managed Workplace definitely handles live notifications better then Lansweeper.
• We currently use Lansweeper for Software Deployment and Patch Management
• Nagios has better visuals for network layout and heartbeat monitoring
• We are assessing TeamViewer/AnyDesk now for better Remote Desktop support. But Barracuda does handle this task very well and we wouldn't be put out to continue using Barracuda for this.

Incentivized

• It has really helped us in reporting. We need to show our customers that our monitoring is helping them and the reports are very helpful in doing that.

Incentivized