Basware Procure-to-Pay vs. Lola.com

The system works well as an inter-company work-flow tool. Very helpful when and for invoice processing requires involvement across several different departments

Incentivized

We are currently in the process of planning our company wide retreat in which we need at least 69 people to book their flights. While with that many people traveling at once, I do suspect I'll get some questions and have to assist some folks however by using Lola.com, the time I would have spent prior will be cut drastically. And I'll be able to see who is taking what flight and obtain departure and arrival information without much interruption to anyone's day. Prior to Lola.com this task would have been something truly daunting, but not this time!

Incentivized

• Basware is fast and reliable. Very rare down time during the time we've been using it.
• Great support team. Our needs were addressed timely and efficiently.
• Basware provides us with great customer service. We have had many modifications to our specific needs and Basware worked well with us for our customizations.

Incentivized

• Well designed and easy to use site. Makes finding and booking simple.
• Helps in collecting travel information for each traveler makes booking flights for multiple people super easy!
• Lola.com support will help take care of flight changes and any other issues.

Incentivized

• Once you cancel the document in "cancellation queue" it cannot be restored or viewed.
• Sometimes but relatively rarely the program opens slowly.
• In rare instances the program freezes and needs to be restarted.

Incentivized

• Room for existing features to grow and expand, especially on the administrative side
• Visually-speaking, the overall layout and color scheme used within the site, specifically when it comes to placement and contrast of key text info, has led to some confusion at times
• Need for more support of existing travel rewards accounts

Incentivized

We will continue using product and continue renewing as it is widely used product and it has been well adapted by users in our organization. The product is expensive but we will use it. Hopefully the product bugs will be fixed in future and they will provide more HA architecture feather for Basware.

Incentivized

This is just my guess as I'm not involved in the decision aside from providing feedback on using Lola. I think, from what I've heard, that everyone likes Lola and we'll renew the usage. I say this because we're an all-remote company and this greatly solves the logistics of booking flights for everyone.

Incentivized

Lola is simple and straight to the point in regards to usability. I didn't have to figure things out and felt that the interface was intuitive. I loved it.

Incentivized

Lola's customer support is fantastic. They have frequently contacted us when there are travel alerts, or anticipated flight cancellations to re-book us before it was too late. They are always helpful and pleasant and we have never had any issues.

Incentivized

I have only used Basware Purchase to Pay in my organization, however it is such a good software that my company decided to keep using it for next years.

Incentivized

We haven't used or evaluated other travel management platforms because they always seemed geared towards larger, enterprise-level companies. For us, Lola.com was appealing because it seemed well suited to a company of our size, and we really loved the personal attention that is built in to the platform. Ultimately, we chose it for the reasonable price, functionality, ease of use, and excellent service.

Incentivized

• faster processing of invoices due to short step process
• it's user friendly so not much training is needed to use the system
• templates and favorites decreases time spent

Incentivized

• They have made travel cheaper, so that is a direct reflection to our customers and to us.
• Customer Service just makes the stress of travel on our employees not so bad. Knowing we have someone to stand behind us while we travel goes a long way