BetterCloud vs. Solutions2Share Teams Manager

The manual deprovisioning and permissions management Bettercloud provides is really good. The state of workflow automations however is not where it needs to be, particularly if we can't use those workflows to automate user creation using not just our default username/email convention, but one that is very common across most organizations.

Incentivized

For different projects in a big organization different teams can be formed and thus their internal tasks assignments can be done there. It is easy to manage, assign tasks to people in a particular project. People or team leads in multiple projects can share different channels thus maintaining different projects. Users should be refrained of creating new teams just for fun purpose etc. to avoid to much chaos.

Incentivized

• Allows us to quickly audit and assign delegates to email account, something that's completely missing in Google as an administrative function
• Allows us to automate offboarding of a Google account
• Allows us to perform bulk actions, like assigning email signatures and forwarding to hundreds of accounts at a time
• Allows us to audit Google Drive files. Orphaned files are very common in Google Workspace, and BetterCloud allows us to find them and take ownership of them.

Incentivized

• Manage channels - the level of detail of managing what channels are created and how they function is great.
• Manage users - it's easy to manage owners of team sites, along with members and guests.
• Analytics - being able to review how each team site and the channel is being used is extremely helpful and can point out areas of weakness or concern.

Incentivized

• Integration with Google in the App version to allow pushing of email signatures, this feature is available in the legacy version.
• More canned reports, although custom reports are available for you to build yourself.
• More onsite visits with customers if available, to be onsite and see what challenges are available first hand.

Incentivized

• The video conferencing feature could afford to me a little more user friendly.
• Branding of Microsoft Teams over Skype Needs done.
• Making calls through Teams has not been very successful.

Incentivized

It is a well-designed and polished application on Teams. Most of its issues stem from Teams UI and UX, which could be improved further. However, if you can fit the team manager to your needs, it can become a very powerful tool to manage data flow.

Incentivized

Support for BetterCloud is excellent. They have fantastic email support who are very responsive and knowledgeable, but more importantly they have chat support that are absolutely top-notch. They have not only the knowledge to answer and help, but the capability to solve without escalations or runarounds. These support folks are the real deal.

Incentivized

Far and away a better capability when it comes to integrations and automation. My experience with BetterCloud, especially from a support perspective has ALWAYS been great. As the product has progressed from FLASHPANEL to g.bettecloud to app.bettercloud that support experience has stayed top notch.

Incentivized

Similar teams meeting management software with totally different functionality. It was used briefly in a one-off trial but was never implemented due to the dominance of Teams and Zoom. It's essential to use software that most people can access, or at least quickly obtain, for holding meetings with people outside of your organization.

Incentivized

• Data monitoring: previously unavailable insight into our organization’s file-sharing habits and documents.
• Granular roles: ability to set least-access permissions. And really, truly granular unlike some other applications.
• Automation: we’ve already saved dozens of man hours using workflows. Gives us time to focus on things that matter without compromising common tasks.

Incentivized

• Being able to manage schedules through a platform we're already using has had a positive impact on ROI
• Overall team success and happiness through Teams has been made possible by the management of the team site by the Team Manager (positive impact on ROI)

Incentivized