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BeyondTrust Remote Support vs. Cisco Webex Support (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BeyondTrust Remote Support

    Score8.8 out of 10
    N/ABeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…N/A

    Cisco Webex Support

    Score8.8 out of 10
    N/ACisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A
    Pricing
    BeyondTrust Remote SupportCisco Webex Support
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BeyondTrust Remote SupportCisco Webex Support
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BeyondTrust Remote SupportCisco Webex Support
    Considered Both Products
    BeyondTrust
    Chose BeyondTrust Remote Support
    • Bomgar is inherently more secure as it's an appliance within your own security standards.
    • Bomgar is highly configurable compared to the competition. Others can be configured at much higher costs.
    • Bomgar TCO is lower in the long run than SaaS based solutions.
    Incentivized
    Chose BeyondTrust Remote Support
    We like the cost effectiveness of Bomgar as opposed to Webex. It's been some time since we've used Webex, but I love the ease of use of Bomgar.
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BeyondTrust Remote SupportCisco Webex Support
    Remote Administration
    Comparison of Remote Administration features of BeyondTrust Remote Support and Cisco Webex Support (discontinued)
    Feature
    BeyondTrust Remote Support
    9.1
    52 Ratings
    Cisco Webex Support (discontinued)
    6.8
    9 Ratings
    File transfer8.849 Ratings8.99 Ratings
    Instant message9.150 Ratings7.17 Ratings
    Access to sleeping/powered-off computers6.031 Ratings6.05 Ratings
    Session record9.142 Ratings8.67 Ratings
    Annotations8.934 Ratings7.07 Ratings
    Screen sharing00 Ratings8.99 Ratings
    Secure remote access with Smart Card authentication00 Ratings9.05 Ratings
    Over-the-Internet remote session00 Ratings8.99 Ratings
    Initiate remote control from mobile00 Ratings1.36 Ratings
    Remote management of servers & workstations00 Ratings2.05 Ratings
    Remote Active Directory® management00 Ratings7.95 Ratings
    Centralized management dashboard00 Ratings8.87 Ratings
    Monitoring and Alerts00 Ratings8.95 Ratings
    Multi-platform remote control00 Ratings1.57 Ratings
    User Ratings
    BeyondTrust Remote SupportCisco Webex Support
    Likelihood to Recommend
    9.3
    (111 ratings)
    9.7
    (11 ratings)
    Likelihood to Renew
    10.0
    (63 ratings)
    9.1
    (3 ratings)
    Usability
    9.2
    (29 ratings)
    7.0
    (1 ratings)
    Availability
    8.8
    (9 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    9.7
    (28 ratings)
    1.0
    (3 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.8
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (13 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (5 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)