BeyondTrust Remote Support vs. ISL Light
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BeyondTrust Remote Support | Score8.8 out of 10 | N/A | BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of… | N/A |
 ISL Light | Score9.6 out of 10 | Small Businesses (1-50 employees) | ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. | $418 per year (1 concurrent user) |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | ISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed. For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on. | ||||||||||||||
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| Remote Administration |
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| BeyondTrust Remote Support | ISL Light | |
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| Likelihood to Recommend | 9.3 | 8.6 |
| Likelihood to Renew | 10.0 | 9.1 |
| Usability | 9.2 | 8.2 |
| Availability | 8.8 | 9.1 |
| Performance | 8.4 | 9.1 |
| Support Rating | 9.7 | 9.1 |
| In-Person Training | 9.1 | - |
| Online Training | 8.8 | - |
| Implementation Rating | 10.0 | 9.1 |
| Configurability | 8.2 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 9.1 | 9.1 |
| Vendor post-sale | 9.1 | - |
| Vendor pre-sale | 9.1 | - |