BeyondTrust Remote Support vs. LogMeIn Rescue

BeyondTrust Remote Support

226 Reviews and Ratings

LogMeIn Rescue

475 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BeyondTrust Remote Support	Score8.8 out of 10	N/A	BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…	N/A
LogMeIn Rescue	Score8.7 out of 10	N/A	LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…	$1,299 per year

Pricing

BeyondTrust Remote Support

LogMeIn Rescue

No answers on this topic

No answers on this topic

Pricing Offerings
BeyondTrust Remote Support	LogMeIn Rescue
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	BeyondTrust Remote Support	LogMeIn Rescue
Considered Both Products	BeyondTrust Rob Cepelak Sr Manager of Technical Support in Information Technology at Webroot (Computer Software, 201-500 employees) Chose BeyondTrust Remote Support We have used TeamViewer and LogMeIn Rescue in the past. Both products offer the abilities to make remote connections, but LogMeIns monitoring capabilities are minimal and TeamViewer is costly for what you get...or more of what you don't get. Also, there have been some weird … Incentivized Helpful? Tim Thomson Manager Client Support in Information Technology at Miraca Life Sciences (Health, Wellness and Fitness, 1001-5000 employees) Chose BeyondTrust Remote Support LogMeIn is a nice product, but their licensing costs have been way too high. You have to pay for individual licenses and they do not offer a concurrent user license. Now if you also want to install a remote agent so that the remote system may be accessed at anytime it is free … Helpful? Travis Gordon IT Supervisor in Information Technology at University of Tennessee (Higher Education, 5001-10,000 employees) Chose BeyondTrust Remote Support We came from GoToAssist, which isn't even close to LogMeIn Rescue or Bomgar. The main feature LogMeIn was missing was a Mac agent client. We have many support reps who use Mac's and our HelpDesk is all Mac's. We wanted native clients for those machines. Helpful? Verified User Chose BeyondTrust Remote Support BeyondTrust has better support, account managers, an interface, better documentation for using their solution, and more support for rolling out their solution to endpoints (whether Mac or Windows). They also demonstrate a desire to resolve issues quickly rather than consuming … Incentivized Helpful? Verified User Chose BeyondTrust Remote Support Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms … Incentivized Helpful? Verified User Chose BeyondTrust Remote Support I think Bomgar is slightly less user-friendly than LogMeIn from the technician side. There are a bunch of icons on the Bomgar console but there is very little explanation of what they do. LogMeIn is a bit more user-friendly and often offers a smoother connection process with … Incentivized Helpful? Verified User Chose BeyondTrust Remote Support Integration with Dell Kace was a key factor in the selection of this product which offers a more robust, enterprise grade solution than cheaper alternatives like LogMeIn. Incentivized Helpful? Nathan Childs Information Systems Resource Technician in Information Technology at Alamo Colleges (Information Technology and Services, 1001-5000 employees) Chose BeyondTrust Remote Support Better implementation Better pricing plan More secure Incentivized Helpful? Kendall Pegg Senior IT Engineer in Information Technology at Carolina West Wireless (Wireless, 51-200 employees) Chose BeyondTrust Remote Support We used a VNC product for several years because it was free and we couldn't talk management into purchasing a product. Bomgar offers so much more for our support personnel. We evaluated TeamViewer, which I use for personnel use, along with Bomgar and would have been a product … Incentivized Helpful? Verified User Chose BeyondTrust Remote Support Bomgar met our needs better than ANY other product and we swayed a few others our way as well. Helpful? Verified User Chose BeyondTrust Remote Support Easy to connect, easy for our clients to connect, hassle free, support, live monitoring. Helpful? Verified User Chose BeyondTrust Remote Support I tried TeamViewer and LogMeIn but Bomgar has the most to offer as far features are concerned. Helpful? Ryan Pollard Product Manager in Product Management at The CLM Group (Computer Software, 11-50 employees) Chose BeyondTrust Remote Support I've used Citrix, LogMeIn, and Chrome Desktop in Support roles in the past. Nothing I've used comes close to the featureset offered by Bomgar. I've also been very happy with the price compared with competing products (aside from Chrome Desktop, which is free, and is worth every … Helpful? Michael Pickens Associate Network Systems Technician in Information Technology at CCC Information Services (Computer Software, 1001-5000 employees) Chose BeyondTrust Remote Support We tried logmein and Citrix's remote control support products ages ago. For the price and the level at which we wanted to use them, they didn't really cut it. That was quite some time ago now though. Helpful? Cam Philbeck Sr. IT Technologist II in Information Technology at University of Tennessee (Higher Education, 5001-10,000 employees) Chose BeyondTrust Remote Support We tested LogMeIn, VNC and Windows RDP before deciding on Bomgar. No other product offered the flexibility and wide range of device options that Bomgar supports. Since purchasing this unit, we have been so pleased, that we never consider another option. Helpful? Bonnie Baker Director - Information Technology in Information Technology at BankTEL Systems (Computer Software, 11-50 employees) Chose BeyondTrust Remote Support WebEx, LogMeIn, Citrix GoToMeeting just don't compare to Bomgar. The functionality, feature set, architecture and overall cost are just superior. Helpful? Jason Thomas IT Director/CIO in Information Technology at Green Clinic Health System (Hospital & Health Care, 201-500 employees) Chose BeyondTrust Remote Support We used RDP when I first started but you couldn't share the screen with end users and my industry does not allow usernames/passwords to be shared (healthcare), so it wasn't a great fit outside of server management. We moved up to Teamviewer and then LogMeIn/LogMeIn Rescue to do … Helpful?	GoTo (formerly LogMeIn) Verified User Chose LogMeIn Rescue Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various … Incentivized Helpful? Verified User Chose LogMeIn Rescue Inferior in most regards. Bomgar does the turning off of font smoothing by default, but it is trivially easy to disable, and the session quality is outstanding after doing so. ConnectWise Control doesn't do it at all. Google Remote Desktop is also great (except for not … Incentivized Helpful? Verified User Chose LogMeIn Rescue Bomgar does a better job with Mac machines. When a remote connection freezes on LMi, we will switch to bomgar. Bomgar also allows monitoring of customer support systems where LMI does not. Incentivized Helpful? Manuel Araujo Senior Analyst, Executive Deskside Support Technicians in Information Technology at The Estée Lauder Companies Inc. (Cosmetics, 10,001+ employees) Chose LogMeIn Rescue I prefer beyond[.] Incentivized Helpful? Nabin Poudel CEO in Information Technology at Curl Labs (Computer Software, 51-200 employees) Chose LogMeIn Rescue LogMeIn Rescue stacks up against other alternatives for its wider range of hardware support, cloud storage, file sharing, and team collaboration. We selected LogMeIn Rescue for its enterprise-level security features. Incentivized Helpful? Verified User Chose LogMeIn Rescue We were using TeamViewer but LogMeIn is more attractive for clients. It can be set up without unattended access and it has a better reputation than some other tool. Incentivized Helpful? Scott Robinson IT Director in Information Technology at DEX Imaging (Computer & Network Security, 1001-5000 employees) Chose LogMeIn Rescue It's the best, but their pricing model is getting worse year by year. Incentivized Helpful? Verified User Chose LogMeIn Rescue I wasn't apart of the decision making process for LogMeIn but I think it's great since it provides information regarding the workstation and it has great tools for capturing information. The mobile aspect of the tool is lacking but still useful in some aspects. Overall, I think … Incentivized Helpful? Verified User Chose LogMeIn Rescue It is fairly identical except Bomgar uses the ability to use our website portal for users to connect directly to a technician. Incentivized Helpful? Mark Yanney Senior Director, Technical Services in Customer Service at Digital Pharmacist Inc. (Computer Software, 51-200 employees) Chose LogMeIn Rescue Have used TeamViewer, Bomgar, GoToAssist, GoToMeeting. LogMeIn Rescue is a light application that is easy to use in comparison to the other competitors. However, it's a bit pricey. Incentivized Helpful? Ashley Babiarz Service Delivery Leader in Information Technology at Contegix (Information Technology & Services, 201-500 employees) Chose LogMeIn Rescue LMI allows us to assist users anywhere they are working as long as they have an internet connection. DameWare is usually limited to computers/devices on the last company's domain. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

BeyondTrust Remote Support

LogMeIn Rescue

Comparison of Remote Administration features of BeyondTrust Remote Support and LogMeIn Rescue
Feature	BeyondTrust Remote Support 9.1 52 Ratings	LogMeIn Rescue 6.9 194 Ratings
File transfer	8.849 Ratings	6.9176 Ratings
Instant message	9.150 Ratings	9.5114 Ratings
Access to sleeping/powered-off computers	6.031 Ratings	5.257 Ratings
Session record	9.142 Ratings	7.4133 Ratings
Annotations	8.934 Ratings	6.759 Ratings
Screen sharing	00 Ratings	8.4187 Ratings
Secure remote access with Smart Card authentication	00 Ratings	7.338 Ratings
Over-the-Internet remote session	00 Ratings	8.4188 Ratings
Initiate remote control from mobile	00 Ratings	5.659 Ratings
Remote management of servers & workstations	00 Ratings	5.388 Ratings
Remote Active Directory® management	00 Ratings	7.744 Ratings
Centralized management dashboard	00 Ratings	5.868 Ratings
Monitoring and Alerts	00 Ratings	6.494 Ratings
Multi-platform remote control	00 Ratings	6.2139 Ratings

User Ratings
	BeyondTrust Remote Support	LogMeIn Rescue
Likelihood to Recommend	9.3 (111 ratings)	8.1 (211 ratings)
Likelihood to Renew	10.0 (63 ratings)	8.0 (22 ratings)
Usability	9.2 (29 ratings)	8.4 (64 ratings)
Availability	8.8 (9 ratings)	9.1 (1 ratings)
Performance	8.4 (7 ratings)	9.1 (1 ratings)
Support Rating	9.7 (28 ratings)	9.1 (39 ratings)
In-Person Training	9.1 (1 ratings)	- (0 ratings)
Online Training	8.8 (3 ratings)	- (0 ratings)
Implementation Rating	10.0 (13 ratings)	9.0 (3 ratings)
Configurability	8.2 (2 ratings)	8.2 (1 ratings)
Ease of integration	9.1 (1 ratings)	- (0 ratings)
Product Scalability	9.1 (5 ratings)	9.1 (1 ratings)
Vendor post-sale	9.1 (2 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (2 ratings)	- (0 ratings)