BeyondTrust Remote Support vs. Microsoft Teams

BeyondTrust Remote Support

226 Reviews and Ratings

Microsoft Teams

6,736 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BeyondTrust Remote Support	Score8.8 out of 10	N/A	BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…	N/A
Microsoft Teams	Score7.9 out of 10	N/A	Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.	$4.80 per month per user

Pricing

BeyondTrust Remote Support

Microsoft Teams

No answers on this topic

Microsoft Teams Essentials: $4.80
per month per user
Microsoft Teams Enterprise: $5.25
per month (paid yearly) per user
Microsoft Teams Enterprise: $5.25
per month per user
Microsoft 365 Business Basic: $7.20
per month per user
Microsoft 365 Business Standard: $15
per month per user

Pricing Offerings
BeyondTrust Remote Support	Microsoft Teams
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

—

Discounts are available for non profit organizations.

Community Pulse
Key User Insights
	BeyondTrust Remote Support	Microsoft Teams
Considered Both Products	BeyondTrust Rob Cepelak Sr Manager of Technical Support in Information Technology at Webroot (Computer Software, 201-500 employees) Chose BeyondTrust Remote Support We have used TeamViewer and LogMeIn Rescue in the past. Both products offer the abilities to make remote connections, but LogMeIns monitoring capabilities are minimal and TeamViewer is costly for what you get...or more of what you don't get. Also, there have been some weird … Incentivized Helpful? Verified User Chose BeyondTrust Remote Support It was over a decade ago, and I do not recall what this replaced. At this time, I cannot imagine anything better. Incentivized Helpful? Verified User Chose BeyondTrust Remote Support When we used Webex our customers often had issues because staff in medical offices don't always have easy access to browse the internet. We could send them an invitation but we would often go round and round with them. With BeyondTrust Remote [Support (Legacy)] we don't have … Incentivized Helpful?	Microsoft No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

BeyondTrust Remote Support

Microsoft Teams

Comparison of Remote Administration features of BeyondTrust Remote Support and Microsoft Teams
Feature	BeyondTrust Remote Support 9.1 52 Ratings	Microsoft Teams - Ratings
File transfer	8.849 Ratings	00 Ratings
Instant message	9.150 Ratings	00 Ratings
Access to sleeping/powered-off computers	6.031 Ratings	00 Ratings
Session record	9.142 Ratings	00 Ratings
Annotations	8.934 Ratings	00 Ratings

Comparison of Project Management features of BeyondTrust Remote Support and Microsoft Teams
Feature	BeyondTrust Remote Support - Ratings	Microsoft Teams 6.9 191 Ratings
Task Management	00 Ratings	7.5146 Ratings
Gantt Charts	00 Ratings	5.975 Ratings
Scheduling	00 Ratings	6.1161 Ratings
Workflow Automation	00 Ratings	7.1100 Ratings
Mobile Access	00 Ratings	8.1183 Ratings
Search	00 Ratings	6.7168 Ratings
Visual planning tools	00 Ratings	7.1117 Ratings

Comparison of Communication features of BeyondTrust Remote Support and Microsoft Teams
Feature	BeyondTrust Remote Support - Ratings	Microsoft Teams 7.8 200 Ratings
Chat	00 Ratings	8.7199 Ratings
Notifications	00 Ratings	7.8198 Ratings
Discussions	00 Ratings	8.4186 Ratings
Surveys	00 Ratings	8.3111 Ratings
Internal knowledgebase	00 Ratings	8.1121 Ratings
Integrates with GoToMeeting	00 Ratings	6.547 Ratings
Integrates with Gmail and Google Hangouts	00 Ratings	5.743 Ratings
Integrates with Outlook	00 Ratings	9.1156 Ratings

Comparison of File Sharing & Management features of BeyondTrust Remote Support and Microsoft Teams
Feature	BeyondTrust Remote Support - Ratings	Microsoft Teams 7.6 185 Ratings
Versioning	00 Ratings	8.2129 Ratings
Video files	00 Ratings	7.1157 Ratings
Audio files	00 Ratings	8.2159 Ratings
Document collaboration	00 Ratings	9.2172 Ratings
Access control	00 Ratings	8.7155 Ratings
Advanced security features	00 Ratings	6.8116 Ratings
Integrates with Google Drive	00 Ratings	5.353 Ratings
Device sync	00 Ratings	7.5131 Ratings

User Ratings
	BeyondTrust Remote Support	Microsoft Teams
Likelihood to Recommend	9.3 (111 ratings)	8.1 (277 ratings)
Likelihood to Renew	10.0 (63 ratings)	3.7 (9 ratings)
Usability	9.2 (29 ratings)	8.3 (61 ratings)
Availability	8.8 (9 ratings)	9.0 (1 ratings)
Performance	8.4 (7 ratings)	8.0 (1 ratings)
Support Rating	9.7 (28 ratings)	8.3 (113 ratings)
In-Person Training	9.1 (1 ratings)	- (0 ratings)
Online Training	8.8 (3 ratings)	- (0 ratings)
Implementation Rating	10.0 (13 ratings)	10.0 (1 ratings)
Configurability	8.2 (2 ratings)	- (0 ratings)
Contract Terms and Pricing Model	- (0 ratings)	6.3 (7 ratings)
Ease of integration	9.1 (1 ratings)	- (0 ratings)
Product Scalability	9.1 (5 ratings)	10.0 (1 ratings)
Professional Services	- (0 ratings)	7.0 (7 ratings)
Vendor post-sale	9.1 (2 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (2 ratings)	- (0 ratings)