BigCommerce vs. CS-Cart Multi-Vendor

The ONLY reason we left Volusion was fear that Volusion was going to go out of business and our website/data would all be lost. I feel BigCommerce is lightyears behind Volusion in website/inventory control. In our experience, BigCommerce customer service severely lacks knowledge, at least compared to what we had in our 7-1/2 years with Volusion. There were times Volusion even helped us with stuff BigCommerce could not understand. I just feel sick about moving and that should not be the case. In my opinion, I downgraded heavily for the feeling BigCommerce would not be going out of business. I just feel sick.

Great for a quick and easy setup of a multi-vendor solution, supporting multiple stores / languages / payment options. Will probably need some tuning if you have 1 million products or so. Great if you have a PHP dev or team, probably not the best option if you don't know the language and need to customise backend logic.

Incentivized

• SEO - fast loading speeds, helps us rank on Google
• Product customization - allows us to customize templates to our needs to fit all viable information
• Integration with other platforms - seamless connection to other properties like Google Ads and Analytics

Incentivized

• Easy to use
• No third party control
• Great support
• Lost of [an] add-on to make it [a] more vast platform
• Can sale [almost] any product

• Better and easier localisation for stores outside the US
• Speed - it is not the fastest
• Make sure that third-party theme developers update regularly and use best practice
• Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant

Incentivized

• update subscription
• 3rd party theme & addons subscriptions (its not sure that you have also updates in 2 years)
• expensive license prices (if everything is cheaper, more peoples will buy it)

Incentivized

BigCommerce is a great platform! It does the job and has a very good API set. I would definitely recommend it to others, but I would warn them about the cost associated with BigCommerce. There are lower cost solutions, but definitely not as feature rich as BigCommerce. It's definitely not perfect, and has a few wrinkles to iron, but nothing is ever perfect. It does the job for us and I do enjoy using the platform!!

Incentivized

I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.

Incentivized

The software consists of most of all e-commerce related features. Also, there are plenty of third party addons are available in the market which can improve our business. There are a lot of powerful themes available in the cs cart market which improve the look and feel on the front store. If CS-cart adjusted the price on their software license cost, controlling the third party addon cost and provide more freelancers with cheaper hourly rate for the customization on the cs-cart multi vendor software, the cs-cart company can be a master among other e-commerce software companies in the world.

So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7

Incentivized

I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.

Incentivized

Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!

Incentivized

I've had very good support over the years. They've helped solve some issues here and there that were difficult to track down. Thumbs up.

Incentivized

They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.

A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.

Incentivized

Mostly extremely easy to implement, both back-end logic as well as styling. Great addon marketplace helped, particularly around payment options.

Incentivized

Big Commerce is definitely king in comparison to EvoX. Not only is Big commerce easier to use, it's also just a more powerful platform with many more capabilities (for example, EVOX has analytic capabilities but, nothing to the extent of Big Commerce's google analytics integration. EVOX's data is very base level and does not provide much customer insight besides visits/pages viewed.

Incentivized

For big vision in doing something in online marketplace, I think CS-Cart can help to scale up and run business smoothly. CS-Cart started their business in 2005 and since [then has been] running successfully worldwide. It means they have a large scale of experience in implementing online marketplace based software and we can rely on them.

Incentivized

I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.

Incentivized

• Provides a robust platform to sell a high-risk product.
• Page Builder saves you time and money by negating the need to buy a template.
• Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.

Incentivized

• From an investment point of view, it is naturally much more profitable to purchase CS-Cart Multi-Vendor than to assemble a team of developers and try to create such a platform from scratch.
• Creating a marketplace is a rather risky business. If you don't know a lot about marketplace building technologies, consider investing in a different business. But if you have already decided on the idea, and all you have to do is find a suitable platform, then CS-Cart Multi-Vendor will probably be a profitable investment. And if your sales go at least half a year after purchasing this platform, then you will quickly enough recoup these several thousand dollars.