BigCommerce vs. IBM Cloud Foundry

The ONLY reason we left Volusion was fear that Volusion was going to go out of business and our website/data would all be lost. I feel BigCommerce is lightyears behind Volusion in website/inventory control. In our experience, BigCommerce customer service severely lacks knowledge, at least compared to what we had in our 7-1/2 years with Volusion. There were times Volusion even helped us with stuff BigCommerce could not understand. I just feel sick about moving and that should not be the case. In my opinion, I downgraded heavily for the feeling BigCommerce would not be going out of business. I just feel sick.

IBM Cloud Foundry is a solid service from the IBM Cloud platform. It is easy to learn, and does not usually require you to make drastic changes to your existing applications. It is especially good for new applications that are cloud native, or micro-services, that can be easily updated and deployed. With its blue/green deployment, you can achieve 0 downtime for your customers.

Incentivized

• SEO - fast loading speeds, helps us rank on Google
• Product customization - allows us to customize templates to our needs to fit all viable information
• Integration with other platforms - seamless connection to other properties like Google Ads and Analytics

Incentivized

• Intuitive user interface makes it easy for anyone to use, regardless of their professional background.
• A lot of the services integrate well with external platforms, APIs, and programs, not just IBM services. A lot of the competitors in this space lack this ability.
• Maybe it is just our contract in particular, but support and help is always made available.

Incentivized

• Better and easier localisation for stores outside the US
• Speed - it is not the fastest
• Make sure that third-party theme developers update regularly and use best practice
• Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant

Incentivized

• Sometimes the API Connect GUIs don't cleanly disengage after attaching models or updating schema and it is hard to know what has been written successfully and which (if any) models or tables were missed. I shouldn't have to manually check through a list of 377 models to find the ones in and out of a list on either models, folder or database tables. Printing a summary even in logs which did a "diff" sort of thing between 'task-set' and 'task-completed' (referring to attaching models or updating schema as tasks here as 'tasks').
• Provide access to Postgres Database in Sydney datacentre for Australia.
• Clearer documentation around setting up a secure (referring to SSL and certificate setup here) server on eg, chubby1.au-sydney.mybluemix.net.
• Allow a ramp in pricing onto the Blockchains. We will not be able to afford it until quite a few years into production, even if we launch successfully.

Incentivized

BigCommerce is a great platform! It does the job and has a very good API set. I would definitely recommend it to others, but I would warn them about the cost associated with BigCommerce. There are lower cost solutions, but definitely not as feature rich as BigCommerce. It's definitely not perfect, and has a few wrinkles to iron, but nothing is ever perfect. It does the job for us and I do enjoy using the platform!!

Incentivized

I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.

Incentivized

So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7

Incentivized

I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.

Incentivized

Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!

Incentivized

They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.

A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.

Incentivized

Big Commerce is definitely king in comparison to EvoX. Not only is Big commerce easier to use, it's also just a more powerful platform with many more capabilities (for example, EVOX has analytic capabilities but, nothing to the extent of Big Commerce's google analytics integration. EVOX's data is very base level and does not provide much customer insight besides visits/pages viewed.

Incentivized

IBM Cloud Foundry is our first choice industry-standard platform as a service (PaaS) which has always provided us with quicker, simpler, and more consistent ways for the deployment of the cloud-native applications which in result saved us lots of time and money.

Incentivized

I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.

Incentivized

• Provides a robust platform to sell a high-risk product.
• Page Builder saves you time and money by negating the need to buy a template.
• Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.

Incentivized

• This was the founding solution used to allow us to move in to and test out a cloud pipeline. This is what paved the way for a full production cloud solution to be possible.
• Having Cloud Foundry at the base of our development and sandpit environment, segregated away from our standard on premise solution has moved away red tape and ensured an agile way forward.

Incentivized