BigCommerce vs. Shopify Plus

BigCommerce

671 Reviews and Ratings

Shopify Plus

184 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BigCommerce	Score8 out of 10	Small Businesses (1-50 employees)	BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.	$39 per month
Shopify Plus	Score9 out of 10	N/A	Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.	$2,300 per month with a 3-year commitment

Pricing

BigCommerce

Shopify Plus

Standard: $39
per month
Plus: $105
per month
Pro: $399
per month
Enterprise: Custom
per month

3-year term: $2300
per month
1-year term: $2500
per month

Pricing Offerings
BigCommerce	Shopify Plus
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

A discount is offered for annual billing.

—

Community Pulse
Key User Insights
	BigCommerce	Shopify Plus
Considered Both Products	BigCommerce Verified User Chose BigCommerce We used both Yahoo's ecommerce platform which was awful and very limited, not to mention incredibly difficult to find developers for, to also using Shopify Plus which had a lot going for it too but was surprisingly limited out of the box compared to BigCommerce but has more … Incentivized Helpful? Verified User Chose BigCommerce BigCommerce is a great and powerful platform that has lots of upside. We still have a couple basic sites running on BigCommerce, mainly for backing up customer and order data. At this time, we have moved most of our businesses over to Shopify Plus b/c we feel that we get much … Incentivized Helpful? Frank Cienniwa CTO (Chief Technical Officer) in Information Technology at Collectible Brands (Retail, 11-50 employees) Chose BigCommerce Magento 1 was sunsetting so we initially looked to upgrade to Magento Cloud or Magento 2 Open Source. The conversion process was horrible and unable to be performed by our staff. The costs that developers quoted us were upwards of $100,000 PER SITE (we have 6!). This, of … Incentivized Helpful? Kinsey Butler Sr. Manager, Ecommerce Marketplaces in Information Technology at Skullcandy (Consumer Electronics, 201-500 employees) Chose BigCommerce We initially narrowed down our search based on the features that we needed and our belief that the platform would have them. This was in addition to SLAs, support, etc. We came down to Shopify Plus and BigCommerce Enterprise. At the end of the day, we felt that we would get … Incentivized Helpful? Jeff Moriarty Digital Strategist in Marketing at Best Price Nutrition (Health, Wellness and Fitness, 11-50 employees) Chose BigCommerce We switched from Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our Shopify store, we can't have them cutting us off anytime they want. We reviewed WooCommerce, but didn't like the storefront or … Incentivized Helpful? Verified User Chose BigCommerce BigCommerce has more modern tools than Yahoo Small Business, is managed unlike WordPress/WooCommerce, and is cheaper than Shopify with better product options management. Incentivized Helpful? Shaun Price Head of Customer Acquisition in Marketing at MitoQ (Health, Wellness and Fitness, 11-50 employees) Chose BigCommerce Every criterion we evaluated against BigCommerce either won outright or held its own. What got us over the line was the incredible personal support at every step of the way from onboarding and implementation through to BAU. I had a support ticket this morning which I resolved … Incentivized Helpful? Verified User Chose BigCommerce Of all the eCommerce platforms we evaluated, only Shopify would compete. Shopify is a better bet with smaller catalogs and less custom business requirements in our experience. While the app store in Shopify is robust, BigCommerce has better native features that were important … Incentivized Helpful? Cynthia Lewman Owner at ToymakingPlans.com (Retail, 1-10 employees) Chose BigCommerce We originally started a relationship with Shopify. I spent hundreds of hours working on customized our store. Shopify's customer service and tech support were very frustrating. I finally decided to abandon Shopify since we could never get our store to function exactly as we … Incentivized Helpful? Magnus von Brömsen Owner at Studio Alice (Consumer Goods, 1-10 employees) Chose BigCommerce With BigCommerce you have great support (not with the open-source alternatives) without the high order fee that comes with Shopify. You also never have to worry about server settings or up-time. And you still have a lot of freedom with the design and functionality. BigCommerce … Incentivized Helpful? Verified User Chose BigCommerce It is cleaner and easier but sacrifices apps and features. It includes SSL where 3dcart charges. Magento is just too bulky for one person to operate. Incentivized Helpful? Verified User Chose BigCommerce We very much liked BigCommerce because it was the perfect fit or the best of both worlds as far as our business is concerned. It had a really robust shopping cart experience that comes standard and it allows for a Sandbox environment that we can use for future custom build-outs. Incentivized Helpful? Verified User Chose BigCommerce BigCommerce was the platform our company already used when I joined - we will likely transition to a new platform. Shopify is faster, OpenCart is more scalable. Incentivized Helpful? Sachin Pawa VP-Digital Marketing in Corporate at NY Magnum Distributors Inc (Consumer Goods, 1-10 employees) Chose BigCommerce We love ChannelAdvisor and still use it. Incentivized Helpful? Myles Fleming Head of IT & Systems in Information Technology at Toymate (Retail, 201-500 employees) Chose BigCommerce I have managed to build 2 large websites on BigCommerce and it is fast and reliable. Have managed builds on Magento as well as small website projects on Wix, GoDaddy and Shopify and they all have their pros and cons. This is an ever-changing space and it really comes down to … Incentivized Helpful? Stephen Steinberg Founder in Corporate at Raw Athletics (Sports, 1-10 employees) Chose BigCommerce BigCommerce offers so much more features and capabilities out-of-the-box than all the other options combined. Sure the other options have a large marketplace of apps and add-ons, but things tends to break when a platform relies on their 3rd party apps to provide basic … Incentivized Helpful? Janina Soto Co-Founder in Corporate at LuxBodega (Retail, 1-10 employees) Chose BigCommerce More options and growth abilities with BigCommerce. Incentivized Helpful? Marisa Lytle Vice President Consumer Engagement and E-commerce in Marketing at DEMDACO (Consumer Goods, 51-200 employees) Chose BigCommerce Other than Shopify all of these solutions require a lot of development and maintenance as they are very custom. Shopify had a good product for direct to consumer but not as good on the B2B facing side of our business. We also don't like the stance they are taking on customer … Incentivized Helpful? Michael Vasta Business Analyst in Product Management at Americaneagle.com (Internet, 201-500 employees) Chose BigCommerce BC easily beats Shopify, and since Magento has moved to M2, it easily outpaces Magento as well. Salesforce Commerce Cloud is more powerful and robust but requires a significant investment that is not necessarily desirable for those looking for something more lightweight, which … Incentivized Helpful? Jennifer Hadley-White Owner at Dry Wit Goods (Consumer Goods, 1-10 employees) Chose BigCommerce WordPress is ridiculously hard to learn, manage, and integrate. It’s not designed to be a one-stop-shop like BigCommerce. I like Shopify, but I would have to pay more to get what I get with BigCommerce, and I would have more apps to manage, sync, and update. Incentivized Helpful? Kiara Elder Senior Office Manager in Customer Service at Little Portion (Food & Beverages, 1-10 employees) Chose BigCommerce Shopify, while it has a larger learning curve, is better able to meet our needs as we grow. The customer service is easy to understand and often has step by step instructions in order to do what we need it to do. They offer different courses and have access to more apps that … Incentivized Helpful? Verified User Chose BigCommerce If you've been in the eCommerce business for long and don't roll your own solution, odds are you've compared Shopify against BigCommerce. We started on Shopify but decided to switch when Shopify wanted to penalize us 1% of our gross sales for not using their in-house credit … Incentivized Helpful? Verified User Chose BigCommerce We evaluated and used numerous platforms before finally landing with BigCommerce. Some of the platforms were cookie-cutter and didn't offer enough freedom to customize certain things. Other platforms required each individual piece of the platform to be manually added.... adding … Incentivized Helpful? Verified User Chose BigCommerce I've also used Ultracart, Wix, and Square for shopping sites. Amoung the hosted platforms it's hands down my favorite. It's most similar to Shopify except that Bigcommerce has more native features, which is a good thing. With more native features there is less dependence from … Incentivized Helpful?	Shopify Verified User Chose Shopify Plus Shopify is more robust and has more functionalities than its competitors like BigCommerce and Kibo. It offers the best UI in the business and the most exhaustive app marketplace ecosystem. It is more cost effective than big system and doe snot require large teams of developers … Incentivized Helpful? Verified User Chose Shopify Plus Shopify Plus is the most advanced and most widely accepted "DIY" website tool. While WordPress has some capabilities and is certainly cheaper, it is still a blogging platform with e-commerce capabilities added later, and you can tell that's what it is when you use it. BigCommerc… Incentivized Helpful? Verified User Chose Shopify Plus Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify … Incentivized Helpful? Verified User Chose Shopify Plus Shopify Plus is WAYYYYYY better than anything else that we have used, and it's not even close. The websites are faster and more reliable, both of which are critical to running an online business. The cost to run is way less. We are running five websites on Shopify Plus for less … Incentivized Helpful? Chris Gardner Consultant in Marketing at SalesforceChris.com (Information Services, 51-200 employees) Chose Shopify Plus We selected Shopify over Magento due to development, hosting and payment processing costs. And BigCommerce was a decent choice, but this let us start small and grow quickly. Incentivized Helpful? Mika Casey CEO and Founder in Corporate at MMA Warehouse LLC (Sporting Goods, 11-50 employees) Chose Shopify Plus We found BigCommerce to be almost identical to Shopify in many ways, but Shopify had more apps in their marketplace and we couldn't find another significant difference at the time. Incentivized Helpful? Verified User Chose Shopify Plus There are all good for business who are just starting but as the business grows the platform has to be able to scale with it Incentivized Helpful? Verified User Chose Shopify Plus Shopify is a much easier and more intuitive platform to use. The mobile focus is outstanding from the other competitors and the capability to modify the store without previous code or experience makes them the best e-commerce platform. Incentivized Helpful? Brian Manning President & Co-Founder in Corporate at Centric Digital (Computer Software, 11-50 employees) Chose Shopify Plus Shopify Plus has the most robust capabilities of the pure cloud plays and the app store ecosystem is the largest and best. Incentivized Helpful? Darcy Knapp, MBA President in Corporate at seo web mechanics (Marketing & Advertising, 1-10 employees) Chose Shopify Plus Shopify Plus offers a more robust solution than Woo commerce and is easier to train on than Big Commerce. Woo commerce is freeware with no support. Big Commerce offers more SEO features and is a more powerful solution, but harder to remote train users on - lots more … Incentivized Helpful? Verified User Chose Shopify Plus Shopify Plus is way ahead of the pack in terms of features, automated and worry free maintenance / security / scaling / infrastructure, customer support, and speed. We've been building eCommerce sites for over a decade and it seems almost every positive trend in eCommerce is … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

BigCommerce

Shopify Plus

Comparison of Online Storefront features of BigCommerce and Shopify Plus
Feature	BigCommerce 7.9 424 Ratings	Shopify Plus 8.7 36 Ratings
Product catalog & listings	8.3420 Ratings	9.534 Ratings
Product management	8.2417 Ratings	8.435 Ratings
Bulk product upload	7.5317 Ratings	6.532 Ratings
Branding	8.0368 Ratings	8.233 Ratings
Mobile storefront	8.1408 Ratings	9.634 Ratings
Product variations	8.6394 Ratings	9.234 Ratings
Website integration	8.4348 Ratings	9.031 Ratings
Visual customization	7.8410 Ratings	9.234 Ratings
CMS	6.5302 Ratings	8.233 Ratings

Comparison of Online Shopping Cart features of BigCommerce and Shopify Plus
Feature	BigCommerce 8.0 410 Ratings	Shopify Plus 8.4 35 Ratings
Abandoned cart recovery	7.7368 Ratings	7.434 Ratings
Checkout user experience	8.3405 Ratings	9.434 Ratings

Comparison of Online Payment System features of BigCommerce and Shopify Plus
Feature	BigCommerce 8.3 406 Ratings	Shopify Plus 9.6 33 Ratings
eCommerce security	8.3406 Ratings	9.633 Ratings

Comparison of eCommerce Marketing features of BigCommerce and Shopify Plus
Feature	BigCommerce 7.9 411 Ratings	Shopify Plus 8.3 35 Ratings
Promotions & discounts	7.8387 Ratings	8.734 Ratings
Personalized recommendations	7.5323 Ratings	8.329 Ratings
SEO	8.5382 Ratings	7.834 Ratings

Comparison of eCommerce Business Management features of BigCommerce and Shopify Plus
Feature	BigCommerce 8.0 416 Ratings	Shopify Plus 8.5 34 Ratings
Multi-site management	8.3191 Ratings	00 Ratings
Order processing	7.9395 Ratings	9.034 Ratings
Inventory management	7.9351 Ratings	7.233 Ratings
Shipping	7.8356 Ratings	8.633 Ratings
Custom functionality	7.9351 Ratings	9.133 Ratings

User Ratings
	BigCommerce	Shopify Plus
Likelihood to Recommend	8.3 (443 ratings)	9.5 (36 ratings)
Likelihood to Renew	9.1 (53 ratings)	- (0 ratings)
Usability	9.1 (26 ratings)	9.6 (3 ratings)
Availability	9.1 (5 ratings)	- (0 ratings)
Performance	9.1 (5 ratings)	- (0 ratings)
Support Rating	9.1 (25 ratings)	10.0 (1 ratings)
Online Training	9.1 (2 ratings)	- (0 ratings)
Implementation Rating	9.1 (13 ratings)	- (0 ratings)
Configurability	9.1 (3 ratings)	- (0 ratings)
Ease of integration	9.1 (3 ratings)	- (0 ratings)
Product Scalability	8.7 (349 ratings)	- (0 ratings)
Vendor post-sale	9.1 (2 ratings)	- (0 ratings)
Vendor pre-sale	9.1 (2 ratings)	- (0 ratings)