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BIGContacts vs. Capsule CRM

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BIGContacts

14 Reviews and Ratings

Capsule CRM

44 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BIGContacts

    Score9.6 out of 10
    		N/ABigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

    $9.99

    per month per user

    Capsule CRM

    Score8.2 out of 10
    		N/ACapsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

    $18

    per month per user

    Pricing
    BIGContactsCapsule CRM
    Editions & Modules
    Business Plan
    $9.99
    per month per user
    Professional
    $18
    per month per user
    Teams
    $36
    per month per user
    Enterprise
    $54
    per month per user
    Offerings
    Pricing Offerings
    BIGContactsCapsule CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BIGContactsCapsule CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of BIGContacts and Capsule CRM
    Feature
    BIGContacts
    9.6
    7 Ratings
    Capsule CRM
    7.1
    16 Ratings
    Customer data management / contact management9.87 Ratings8.016 Ratings
    Workflow management9.57 Ratings7.014 Ratings
    Territory management9.46 Ratings6.09 Ratings
    Opportunity management9.47 Ratings8.016 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.57 Ratings8.015 Ratings
    Contract management9.67 Ratings8.013 Ratings
    Quote & order management9.76 Ratings6.012 Ratings
    Interaction tracking9.75 Ratings7.014 Ratings
    Channel / partner relationship management9.75 Ratings6.012 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of BIGContacts and Capsule CRM
    Feature
    BIGContacts
    9.7
    7 Ratings
    Capsule CRM
    8.4
    10 Ratings
    Case management9.86 Ratings8.68 Ratings
    Call center management9.56 Ratings8.17 Ratings
    Help desk management9.86 Ratings8.58 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of BIGContacts and Capsule CRM
    Feature
    BIGContacts
    9.5
    6 Ratings
    Capsule CRM
    8.5
    12 Ratings
    Lead management9.76 Ratings8.011 Ratings
    Email marketing9.36 Ratings9.010 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of BIGContacts and Capsule CRM
    Feature
    BIGContacts
    9.9
    6 Ratings
    Capsule CRM
    7.7
    15 Ratings
    Task management10.06 Ratings9.013 Ratings
    Billing and invoicing management9.86 Ratings7.011 Ratings
    Reporting9.96 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of BIGContacts and Capsule CRM
    Feature
    BIGContacts
    9.5
    4 Ratings
    Capsule CRM
    7.0
    15 Ratings
    Forecasting9.34 Ratings7.013 Ratings
    Pipeline visualization9.64 Ratings8.015 Ratings
    Customizable reports9.74 Ratings6.012 Ratings
    Customization
    Comparison of Customization features of BIGContacts and Capsule CRM
    Feature
    BIGContacts
    9.3
    4 Ratings
    Capsule CRM
    7.4
    14 Ratings
    Custom fields10.04 Ratings7.014 Ratings
    Custom objects9.44 Ratings6.012 Ratings
    Scripting environment9.04 Ratings8.68 Ratings
    API for custom integration8.74 Ratings8.010 Ratings
    Security
    Comparison of Security features of BIGContacts and Capsule CRM
    Feature
    BIGContacts
    9.8
    3 Ratings
    Capsule CRM
    9.0
    12 Ratings
    Single sign-on capability9.53 Ratings9.011 Ratings
    Role-based user permissions10.03 Ratings9.012 Ratings
    Social CRM
    Comparison of Social CRM features of BIGContacts and Capsule CRM
    Feature
    BIGContacts
    9.7
    3 Ratings
    Capsule CRM
    7.0
    13 Ratings
    Social data10.03 Ratings7.013 Ratings
    Social engagement9.53 Ratings7.012 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of BIGContacts and Capsule CRM
    Feature
    BIGContacts
    9.0
    3 Ratings
    Capsule CRM
    7.5
    12 Ratings
    Marketing automation8.53 Ratings8.012 Ratings
    Compensation management9.53 Ratings7.010 Ratings
    Platform
    Comparison of Platform features of BIGContacts and Capsule CRM
    Feature
    BIGContacts
    9.5
    3 Ratings
    Capsule CRM
    8.0
    13 Ratings
    Mobile access9.53 Ratings8.013 Ratings
    User Ratings
    BIGContactsCapsule CRM
    Likelihood to Recommend
    9.6
    (10 ratings)
    8.0
    (16 ratings)
    Usability
    9.4
    (9 ratings)
    8.6
    (4 ratings)
    Support Rating
    9.4
    (9 ratings)
    8.6
    (4 ratings)