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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Capsule CRM

    Score8.2 out of 10
    N/ACapsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

    $18

    per month per user

    Pricing
    Capsule CRM
    Editions & Modules
    Professional
    $18
    per month per user
    Teams
    $36
    per month per user
    Enterprise
    $54
    per month per user
    Offerings
    Pricing Offerings
    Capsule CRM
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Capsule CRM
    Considered Both Products
    Zestia
    Chose Capsule CRM
    We chose Capsule CRM over Zoho CRM due to the various modules that it would take for Zoho CRM to work for our firm. Additional Zoho modules would have been needed (Zoho CRM and Projects) to make it work for us which in turn requires additional management. With Capsule CRM, …
    Incentivized
    Chose Capsule CRM
    • Easy to signup and ease of use for small business use cases.
    • Non-aggresive (a good thing) sales team helps clients try it out at their own pace.
    • Only the key important featuers are visible on the screen which matter. Helps with lesser confusion with carry out simple tasks.
    Incentivized
    Chose Capsule CRM
    because the customer support is very responsive and every problem is resolved efficiently and quickly.
    Incentivized
    Chose Capsule CRM
    UNLIKE OTHER CRM, Capsule CRM incorporates the latest business technologies into a single solution. It is the best application for promoting our business. The level of communication with clients is outstanding. We can get a quick and accurate read on anything by simply …
    Incentivized
    Chose Capsule CRM
    Capsule CRM is an excellent application to compensate for the latest business technologies in one solution as compare to other Oracle CRM. There is nothing as good as this application in forming a solid framework for business promotions. The communication with clients is …
    Incentivized
    Chose Capsule CRM
    We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use …
    Incentivized
    Chose Capsule CRM
    Capsule CRM feels modern, quick and on-the-ball with its layout, features and integration options. It also has an intuitive feel making it easy to adopt from an alternative system.
    Incentivized
    Chose Capsule CRM
    I also looked at Less Annoying CRM. However, capsule integrated with G-suite better, looked better to use and had a free version.
    Incentivized
    Chose Capsule CRM
    It stacks up pretty well in basic features but lags behind in terms of CRM features and support, there is a lack of features as compared to the multitude of these software and support only exists over mail, a live chat feature would be much appreciated, integration with …
    Incentivized
    Chose Capsule CRM
    We have researched various other programs including Zoho CRM, HubSpot, Salesforce and Insightly. Each has its pros and cons, but we chose Capsule CRM due to their integration with our email marketing and accounting software and the scalability of the product for our small …
    Incentivized
    Chose Capsule CRM
    Capsule CRM is a great lightweight CRM that is easy to use and has all the features a small CRM would need. The free version is really great for a company not ready to start paying for a CRM but just needs to use a CRM for a feature like contact management.
    Incentivized
    Chose Capsule CRM
    CRM Is by far the best CRM I have used for small businesses. However, I find Pipedrive the better option for bigger businesses.
    Incentivized
    Chose Capsule CRM
    SuiteCRM, & SugarCRM were the other final contenders when I chose Capsule CRM. I don't remember what was the final factor in making a decision, but I know that the amount of database you can get for free was really my main consideration, and the ability to grow into the paid …
    Incentivized
    Chose Capsule CRM
    Easy to install, learn and use.
    Incentivized
    Chose Capsule CRM
    Salesforce was a complete failure for us because it did way too much. The learning curve was too steep, it was too expensive, and it didn't fit us overall (we're a very small business).
    Insightly was clumsy and didn't have the flexibility (and huge amount of integrations) that …
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Capsule CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Capsule CRM
    Feature
    Capsule CRM
    7.1
    16 Ratings
    Customer data management / contact management8.016 Ratings
    Workflow management7.014 Ratings
    Territory management6.09 Ratings
    Opportunity management8.016 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.015 Ratings
    Contract management8.013 Ratings
    Quote & order management6.012 Ratings
    Interaction tracking7.014 Ratings
    Channel / partner relationship management6.012 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Capsule CRM
    Feature
    Capsule CRM
    8.4
    10 Ratings
    Case management8.68 Ratings
    Call center management8.17 Ratings
    Help desk management8.58 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Capsule CRM
    Feature
    Capsule CRM
    8.5
    12 Ratings
    Lead management8.011 Ratings
    Email marketing9.010 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Capsule CRM
    Feature
    Capsule CRM
    7.7
    15 Ratings
    Task management9.013 Ratings
    Billing and invoicing management7.011 Ratings
    Reporting7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Capsule CRM
    Feature
    Capsule CRM
    7.0
    15 Ratings
    Forecasting7.013 Ratings
    Pipeline visualization8.015 Ratings
    Customizable reports6.012 Ratings
    Customization
    Comparison of Customization features of Capsule CRM
    Feature
    Capsule CRM
    7.4
    14 Ratings
    Custom fields7.014 Ratings
    Custom objects6.012 Ratings
    Scripting environment8.68 Ratings
    API for custom integration8.010 Ratings
    Security
    Comparison of Security features of Capsule CRM
    Feature
    Capsule CRM
    9.0
    12 Ratings
    Single sign-on capability9.011 Ratings
    Role-based user permissions9.012 Ratings
    Social CRM
    Comparison of Social CRM features of Capsule CRM
    Feature
    Capsule CRM
    7.0
    13 Ratings
    Social data7.013 Ratings
    Social engagement7.012 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Capsule CRM
    Feature
    Capsule CRM
    7.5
    12 Ratings
    Marketing automation8.012 Ratings
    Compensation management7.010 Ratings
    Platform
    Comparison of Platform features of Capsule CRM
    Feature
    Capsule CRM
    8.0
    13 Ratings
    Mobile access8.013 Ratings
    User Ratings
    Capsule CRM
    Likelihood to Recommend
    8.0
    (16 ratings)
    Usability
    8.6
    (4 ratings)
    Support Rating
    8.6
    (4 ratings)