BigMarker vs. Greater Giving

Being a user of BigMarker I am fully satisfied
with their program and the features they are offering to me. Clear UI with easy
to use interface helping me a lot to set up everything in minutes. Definitely
recommend this masterpiece to other business to use it for effective virtual
collaborations.

Incentivized

Greater Giving is well suited for an organization that is looking to save money on their event software and need a full service solution. It is not as sophisticated as others on the market, but it will allow you to get everything you need done for a reasonable price. This is meant to be used by nonprofit event professionals.

Incentivized

• Easy to use
• Great user interface
• A lot of integrations

Incentivized

• Greater Giving is very user-friendly for both staff and volunteers
• Greater Giving sales and receipt generating features are well received by the guest at our event
• Greater Giving provides excellent customer support - in particular, their "night of" event support

Incentivized

• The biggest drawback that I am facing for a long time is that BigMarker is not very effective while integrating with other third-party software [in my experience]. It was not an easy task to set up with other meeting platforms that I was using already in the organization.
• Secondly, the audio starts lagging, and sometimes the audience cannot listen to the audio which [I feel] needs to be fixed on an urgent basis.

Incentivized

• Love to see more places to log expenses, so you can run a total report of net income.
• It's often a bit wide for my screen, which I can work around.

Incentivized

BigMarker is a great piece of software and provides a good solution for our live streaming service.

Its very usable and due to its full feature set, we are able to quote on jobs quickly knowing that BigMarker is capable of meeting the clients needs. We find the remote guest feature to be somewhat limiting, but only because we are looking to provide very polished video to our clients, we use external software to stream direct to BigMarker.

Incentivized

Greater Giving is very intuitive. It’s easy to set up in the backend and change as needed. Anytime we couldn’t figure something out on our own, our customer service representative was always available and super helpful!

Incentivized

The support staff is exceptionally doing well. They
are always available for the solution of queries. Listen to my queries very
patiently and provide a solution of problems in the limited time duration and
solve the query. The technical staff is also working well. I recently faced some
errors in handling the progress of tasks and I send the feedback to their team,
they responded to that feedback and corrected these errors and bugs immediately.
Always welcome to feedback them about their platform.

Incentivized

Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.

None of the other software we tested before choosing BigMarker had a full feature list that worked so well for events. Zoom, which is the go to software for many of our competitors was very limiting, although there was some effort needed to educate our client that there was a better way. We also use Vimeo, but this is only for simple live stream video delivery, Vimeos Q and A and other features are very basic in comparison. GoToWebinar doesn't compete

Incentivized

We currently use Eventbrite for our pre-event ticket and sponsorship sales as they have a much more streamlined webpage that is customizable, they allow us to pass on the fees to our purchasers, AND they do not charge an annual fee on top of the processing fees. However, they do not have the ability to let you swipe a credit card in advance - you need a membership to Bidding for Good to do so. We tried using Eventbrite and Bidding for Good for only 1 event before we switched back to Greater Giving. Neither platform allowed you to send out tax receipts and the on-site event management was subpar compared to the ease of Greater Giving.

Incentivized

• BigMarker has helped tremendously with ROI, helping members to find me and join our organization!

Incentivized

• Having one system that can manage online donations, ticket purchases, online auction, donor tax letters, etc. has created efficiency for my org.
• Reports are flawed and lack of data integration with other systems causes me to do a lot of unnecessary manual work.