BILL vs. MIP Fund Accounting

It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.

Incentivized

MIP Fund Accounting works very well for general fundraising. The form creation process is easy and allows you to set parameters and add fees, quantities, images, etc. This process is smooth on the customer (forward-facing) side as well. Reports are generated once the transactions have gone through, making tracking and reconciliation with accounting easy.

Incentivized

• The fact that bill.com automatically processes most information on the invoice is really helpful - leads to quicker processing
• The "to do list" feature ensures you see the tasks that need to be completed ASAP
• The reports section is very helpful in year end prepping for audits

Incentivized

• General Ledger processing, including journal entries and reports
• Ability to download all reports directly to Excel and PDF formats
• Use of Grant codes to enable grant reporting by month/quarter/year
• Ability to have multiple departments and consolidate into groups for reporting
• Accounts Payable and Accounts Receivable cannot be out of balance
• Multiple ways to use the product including Cloud and Classic options, Visual menu or Standard (Top of screen) menus to select processes, many options we are not using in our simple organization

Incentivized

• Voiding a bill in Bill.com is easy, but unfortunately, the void doesn't sync automatically to Quickbooks Online (unlike bill and bill payments, which do automatically sync). Bill.com is great in always telling you exactly what to do to correct it in your Quickbooks Online software, but it would nice if there weren't extra steps you had to take when this happens.
• Bill.com only sends the first page of a bill with a check. Typically this isn't a problem, but in some instances, it's necessary for more than 1 page to be sent. It would be nice if Bill.com had a checkbox selection option to print up to a set number of pages (maybe up to 5) for an additional fee. Having the option would be great so I don't have to jump through hoops with other methods to try to get a bill paid, all because I need more than 1 page to go with the check.

Incentivized

• With the payroll process, if there is an error in sending the stubs through email, there is no option to resend without a restore. That really needs to change.
• Being able to void encumbrance at the same time as a PO would be an incredible time saver.
• When processing W2 the system deletes info.

Incentivized

While our firm does not use Bill.com internally, we know many customers that use Bill.com and are very happy with it. Based on the feedback from current users, I would say that the product should have a strong renewal forecast. Once customers move their AP to the cloud, they would be unlikely to move it back given a choice.

I give MIP a 10 because Our organization use MIP Fund Accounting ever since I've been there and that's been for over 20 plus years for all of our accounting and payroll. MIP has stayed on the cutting edge of technology, ever evolving to meet the needs of the times, especially post pandemic, while many are working remotely! MIP support staff are very knowledgeable and efficient. Even new users can get up to speed quickly with MIP Fund Accounting.

Incentivized

Bill.com continues to raise the bar with new features and improved interface. The Fast Pay option is another innovation that reduces administrative time when you have to get an overnight check out. The new Chat Support interface, powered by Zopim, which is world-class, adds to the responsiveness of Bill.com's support team and makes getting real-time answers that much easier.

Incentivized

I don't know what it would be like in the for-profit arena, but for the non-profit arena, it is an excellent product. I love how you don't actually have to close years and are able to get information that spans over the year-end. And the grant tracking is excellent too. It is just an excellent accounting system.

Incentivized

The only time Bill.com was ever "unavailable" was then the Sync to Quickbooks function failed. That happened a time or two but was usually quickly remedied. I'm not sure if that's an issue with newer online versions of Quickbooks Enterprise -- at the time we were using a remotely hosted Quickbooks instance accessed via terminal server (vs a cloud offering like Bill.com is)

I have rarely encountered any issues accessing MIP Fund Accounting over the years. On the rare occasions when availability was interrupted, the reasons were always found in-house when using the on-premises version. Since we have migrated to the MIP cloud, we have had no issues with availability. Any maintenance or updates are always communicated to us and are usually done outside of business hours.

Incentivized

Load times can be slow after long use.

Incentivized

MIP Fund Accounting is an important asset for performing search queries. If I had to do a historical search query without MIP Fund Accounting, I very well might have to pull data from three different programs, turn each piece into like-data myself, and then consolidate it all down into interpretive data. MIP Fund Accounting does it all by itself and has a wide array of ways to filter down as specifically or broadly as you want for any given query.

Incentivized

I could not explain to them how I was trying to remove an old email account from my company page while granting the new email account access to the bank account that the first email account had added. The "set a bank account as inactive" button is labeled delete, but they don't seem to recognize that. I requested my Bill.com account be deleted on Wednesday so I could start all over with a fresh account; this seemed to be completed Wednesday night, but when I tried to create a new Bill.com account from the same email, it took me to my old bill.com account.

Incentivized

I have not reached out to MIP for technical support; however, their website offers great help resources so I can solve an issue on my own. Another team member reached out to MIP for support and was helped quickly. The transition process took longer than expected due to a lag in communication.

Incentivized

There are no specifics on what happens if you make one choice or another to know which is the best selection. This is true for JVs and AP. In training we were not given specifics of what happens when one possibility is selected over another.

Incentivized

The online training provided by Bill.com is concise and since the firm consistently improves the platform functionality, users are able to select the training for the modules they specifically need.

Incentivized

The training with Laura was amazing. She had answered all our questions and customized the training to our needs that we are working with and trying to address using MIP accounting. The only thing I wish that could come out of the trainings was to have permanent access to the recordings of our paid trainings we received. They recordings of the training only last for a short time before it goes away which makes it hard to go back and re-watch and learn.

Incentivized

I heard from my leadership that it went very well.

Incentivized

Again, I was not directly involved with the planning and setup of the software. However, I was involved in training my staff during the implementation phase. As with any software implementation, consistency of training is key and a willingness to seek out help from Customer Support helps tremendously to insure accuracy of information and training.

Incentivized

Previously, we used Rydoo for submitting, approving, and receiving reimbursements. We switched to bill.com after changing our external tax consultants in the US. We still use Rydoo for the submitting and approving part and only use bill.com to receive payment. I admit I find Rydoo easier to use, with a cleaner interface and friendlier brand voice.

Incentivized

I've utilized other ERP accounting software like Infor, NetSuite, and MS Dynamics, to name a few. MIP Fund Accounting offers flexibility and room for growth while not being overly heavy on your team to maintain it. And, we're now learning more about the add-on's and more advanced capabilities to leverage with our team.

Incentivized

We have multiple locations, and everything works fine.

Incentivized

MIP is easy to install and use on my work laptop. I can still use the software when travelling for work or when working from home. It is always reliable and effective. This applies to other people on our organization as well. Employees who need access to the MIP database are able to access it from their desktop computers or laptops

Incentivized

• After receiving an offer to 'finance' outstanding invoices, I was enticed by the promise of a 3% total cost for a 60-day period, with the possibility of extending the financing for an additional 10 months (for an additional fee). Eager to access funds, I decided to finance an invoice worth $17,160.00. Within 24 hours, BILL deposited $16,645.20 (97% of the invoice amount) into my account.
• However, when the customer paid their $17,160 invoice four days later, instead of the funds being deposited into my checking account as I expected, BILL chose to retire the loan and retain my $514.80 fee for the 4 day advance period. This unexpected turn of events resulted in an effective interest rate of a staggering 273.75%. It was clear that this arrangement was far from what I had initially understood, and the financial impact was outrageously high.
• Frustratingly, my attempts to resolve this issue through customer service were in vain, as I spoke with three agents who provided no satisfactory solutions. To anyone contemplating using BILL's services, I strongly urge you to carefully scrutinize the fine print and consider opting for a more reputable finance company."

• When used, it also visibility to how we are using our allotted Government funds. It allows us to make sure we are being efficient with those dollars.
• MIP Fund Accounting allows us to be more accurate in posting expenses. It allows us to be sure of which accounts are we are posting to. We can pull those accounts in real time and make sure that our entries are having the desired effect on the accounts involved.
• MIP Fund Accounting allows accountability in that we can see who posted what, when they posted, and to which accounts they posted.

Incentivized