Bird vs. Exotel

24sessions is perfect for appointments such as coaching (my use case) where you want them to be able to go into your booking calendar, choose a time and schedule the appointment - or to schedule it from your end. They they get an email on creation and reminder email. I find it not helpful or at least, not at all intuitive, for setting up a host created meeting immediately. You can create it so you can be live at anytime, but host created isn't as any to set up

Incentivized

They are well suited in start up in the Central Asia market, would recommend them for that area. We would also recommend their Voice over internet protocol services for mainland as well. Either the text or VOIP was a good service. The experience overall was great with them. Highly recommended.

Incentivized

• Users can transfer a client to another user without a particular permission
• It allows you to control the communication of our agents and their activity.
• It gives us a feeling of closeness to our clients who, due to their work activity, cannot answer the phone

Incentivized

• Affordable Solution: First and foremost the platform is very much affordable for a small start-up starting their business and want to connect with their leads and serve their clients economically.
• Easy to Use: Anyone can start using the platform from the Day 1. No extensive training required for it. Just integrate your phone number with the platform and solve customer problems at godspeed!
• IVR Set-up- Want to have different services on a single number for your Services. Set-up IVR and make your life easy.

Incentivized

• Recording feature being available again
• Faster call set for spur of the moment, host initiated calls
• No ability to call in using a phone for those without internet/low speed access.

Incentivized

• Communication
• Not for large companies
• Volume of texts

Incentivized

As a company our goals have slightly surpassed the current Exotel features and would want some other software which has better capabilities

Incentivized

For cold calling and outbound callings, to a certain extend Exotel serves the purpose as mutliple DID numbers are available at our fingertips. For company which use outcalling as a form of passing information to users can benefit from the flexibility it provides. They have a recharge and use model which doesnt have certain expiry. Basic API documentation available and lesser support from their support team on this matter makes it difficult to check if the API thows any error

Incentivized

Initially they had chat support which was available faster. But now the chat support gets routed to a virtual agent and unable to get in touch with an actual agent. They also have no support with respect to the API's and other integrations.

Incentivized

It was pretty straight forward

Incentivized

Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.

Incentivized

Exotel was selected by us because of the following reasons: -Low set-up and maintenance cost as compared to its peers. -Prompt customer service: You want to upgrade your plan or facing any issues around the platform, Exotel team is just a call away. -Call recording Quality was also better than the peers.

Incentivized

• Lower cost per message
• High SMS delivery rate
• Fast development

Incentivized

• Lead attack time reduced.
• Turnaround time and addressing customer issues improved and directly effected our NPS (Net Promoter Score).
• Training and identifying areas of improvement of call agents became very easy.

Incentivized