Bird vs. Sinch Mailgun

24sessions is perfect for appointments such as coaching (my use case) where you want them to be able to go into your booking calendar, choose a time and schedule the appointment - or to schedule it from your end. They they get an email on creation and reminder email. I find it not helpful or at least, not at all intuitive, for setting up a host created meeting immediately. You can create it so you can be live at anytime, but host created isn't as any to set up

Incentivized

Even with the list of negatives, Mailgun is still a great solution for how easy it is to work with and how ubiquitous it is to find examples and libraries out there on the internet. The company has great support and are usually quick to address and fix things. I do think they have some room for improvement with the lack of templates and the outdated UI log handling/filtering.

Incentivized

• Users can transfer a client to another user without a particular permission
• It allows you to control the communication of our agents and their activity.
• It gives us a feeling of closeness to our clients who, due to their work activity, cannot answer the phone

Incentivized

• Its SMTP is very easy to use and it integrates easy with all CMS and frameworks.
• It allows you to have a record of the incoming/outgoing emails and get useful statistics about them.
• Thanks to their 5000 free emails per month, it is a very good option to startups and small companies.

Incentivized

• Recording feature being available again
• Faster call set for spur of the moment, host initiated calls
• No ability to call in using a phone for those without internet/low speed access.

Incentivized

• Mailgun is used by spammers, and sometimes your assigned mail server will get blacklisted because of other users on it.
• If you end up with a mail server that is blacklisted, your mail will go nowhere. And, below the $300 and up pricing tiers, there is no one at Mailgun to help you get this problem resolved. You are just stuck.
• In other words, Mailgun is unreliable as a mission-critical service. I would strongly recommend using a service with better processes in place.

Incentivized

The time for the initial setup is very quick, since you can start sending (thus developing) from their sandbox in no time. The actual configuration involves, as usual, some DNS changes that may require time but are well explained and documented. Once everything is set up, there are a lot of monitoring tools that you can use to optimize your lists.

Incentivized

There have been a few minor outages through the years, but nothing more than a few minutes. These small outages are to be expected in any kind of a SaaS product, but Mailgun handles them very well. We designed our software to just retry sending after a while if there is an outage. As far as I know, we have never had to do more than a few retry cycles. This is all automated on our end, so we rarely even notice. Our customers have never noticed any mail sending outages.

Incentivized

The API and the deliverability of emails is excellent. Their API is very responsive and performs perfectly fine. I have no complaints there. Their management interface though (accessed through the web) is pretty slow though. Searching through lists of emails when I'm tracking down a problem for a customer can take 10+ seconds which is annoyingly high for a modern web app.

Incentivized

MailGun's support staff is both friendly and helpful. They were very instrumental early on with helping out during the setup process by answering questions, providing documentation on best sending practices, detailing information about the advantages of sending from a dedicated IP rather than an IP pool, and helping us to remove ourselves from blacklists.

Incentivized

Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.

Incentivized

Not really a con but I typically choose SendGrid over Mailgun simply because I've been using SendGrid for so long. Overall, SendGrid and Mailgun are both rock solid and very affordable. You could probably flip a coin on which one to use. I would definitely look into SendGrid's Accelerate Program too.

Incentivized

Over the past six years, Mailgun has scaled with our growth very easily. We haven't had to make any code changes to handle our larger volume today, and their pricing has scaled naturally with our growth. As far as I know, there is nothing we will need to do in order to grow 10-fold. Mailgun just handles the load really well.

Incentivized

• Lower cost per message
• High SMS delivery rate
• Fast development

Incentivized

• ROI great for client campaigns
• Great for getting the right message in front of the right people at the right time
• A valuable part of our tech stack as a lead gen agency
• Ease of use when plugging it into other tools (speed to implement)

Incentivized