TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Birdeye

    Score8 out of 10
    N/ABirdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

    $299

    per month

    BrightLocal

    Score10 out of 10
    N/ABrightLocal is a search engine optimization tool that tracks search rankings, builds citations, and monitors online reviews and stresses local search performance.

    $39

    per month

    Pricing
    BirdeyeBrightLocal
    Editions & Modules
    Standard
    $299.00
    per month
    Professional
    $399.00
    per month
    Premium
    Custom Pricing
    Track Plan
    $39
    per month
    Manage Plan
    $49
    per month
    Grow Plan
    $59
    per month
    Offerings
    Pricing Offerings
    BirdeyeBrightLocal
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—BrightLocal offers custom enterprise plans for businesses with more than 50 locations.
    More Pricing Information
    Community Pulse
    BirdeyeBrightLocal
    Considered Both Products
    Birdeye
    Chose Birdeye
    All of these are very similar from a tech stack and API integration standpoint. The dashboard with Birdeye is by far the most transparent, and easy to navigate. There are not a lot of upsells baked into it either. The customer service is also very responsive when we hit a …
    Incentivized
    BrightLocal
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BirdeyeBrightLocal
    SEO
    Comparison of SEO features of Birdeye and BrightLocal
    Feature
    Birdeye
    -
    Ratings
    BrightLocal
    6.7
    12 Ratings
    Keyword analysis00 Ratings7.08 Ratings
    Backlink management00 Ratings4.05 Ratings
    SERP ranking tracking00 Ratings7.711 Ratings
    Page grader00 Ratings7.52 Ratings
    Competitive analysis00 Ratings7.611 Ratings
    Site audit / diagnostics00 Ratings9.98 Ratings
    Site recommendations00 Ratings6.64 Ratings
    Task management00 Ratings3.56 Ratings
    SEO Channels
    Comparison of SEO Channels features of Birdeye and BrightLocal
    Feature
    Birdeye
    -
    Ratings
    BrightLocal
    8.6
    13 Ratings
    Local SEO00 Ratings8.613 Ratings
    Social SEO00 Ratings7.96 Ratings
    Mobile SEO00 Ratings10.04 Ratings
    Global SEO00 Ratings7.72 Ratings
    SEO Platform & Account Management
    Comparison of SEO Platform & Account Management features of Birdeye and BrightLocal
    Feature
    Birdeye
    -
    Ratings
    BrightLocal
    9.2
    11 Ratings
    Multi-domain support00 Ratings8.59 Ratings
    Integration with web analytics tools00 Ratings9.910 Ratings
    User Ratings
    BirdeyeBrightLocal
    Likelihood to Recommend
    7.2
    (166 ratings)
    8.6
    (14 ratings)
    Likelihood to Renew
    8.4
    (3 ratings)
    -
    (0 ratings)
    Usability
    9.4
    (78 ratings)
    -
    (0 ratings)
    Support Rating
    7.5
    (69 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)