| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Birdeye | Score8 out of 10 | N/A | Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets. | $299 per month |
 Sprout Social | Score8.6 out of 10 | N/A | Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives… | $249 per month per user |
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| Considered Both Products | Chose Birdeye By investing in Birdeye we have been able to eliminate multiple tech stacks that we were using for customer support, social media analytics and tracking/aquiring more reviews. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Birdeye We use Birdeye exclusively as our single source for reputation management. The service integrates into our website, social channels, etc. to display current customer sentiment. It has been the best and most feature-rich option we have found for these options and still remains … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
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| Would buy again | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Birdeye | Sprout Social | |
|---|---|---|
| Likelihood to Recommend | 7.2 | 8.7 |
| Likelihood to Renew | 8.4 | 9.5 |
| Usability | 9.4 | 8.6 |
| Availability | - | 7.7 |
| Performance | - | 8.0 |
| Support Rating | 7.5 | 4.1 |
| Online Training | - | 7.3 |
| Implementation Rating | 9.1 | 10.0 |
| Ease of integration | - | 7.8 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |
