| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Bitrix24 | Score7.2 out of 10 | N/A | Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service. | $61 per month up to 5 users |
 Zoho CRM | Score8.7 out of 10 | N/A | Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module. | $14 per month |
| Bitrix24 | Zoho CRM | |||||||||||||||
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | $14 /user/month | ||||||||||||||
| Additional Details | Price per month when paying for 1 year. | — | ||||||||||||||
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| Bitrix24 | Zoho CRM | |
|---|---|---|
| Considered Both Products | Chose Bitrix24 These other CRMs are very modular and this implies that each module has an additional cost associated with it, unlike Bitrix24 that has all the tools in one with a single annual or monthly payment. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Bitrix24 | Zoho CRM | |||||||||||||||||||||||||||||||
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| Project Management |
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| Communication |
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| File Sharing & Management |
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| Sales Force Automation |
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Project Management |
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| CRM Reporting & Analytics |
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| Customization |
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| Security |
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| Bitrix24 | Zoho CRM | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.6 |
| Likelihood to Renew | 10.0 | 7.6 |
| Usability | 8.0 | 7.8 |
| Availability | 10.0 | 8.8 |
| Performance | 9.0 | 8.5 |
| Support Rating | 9.7 | 6.1 |
| In-Person Training | - | 8.0 |
| Online Training | 9.0 | 5.5 |
| Implementation Rating | - | 5.6 |
| Configurability | - | 5.1 |
| Contract Terms and Pricing Model | - | 9.5 |
| Ease of integration | - | 7.2 |
| Product Scalability | 9.0 | 5.7 |
| Professional Services | - | 8.3 |
| Vendor post-sale | - | 7.7 |
| Vendor pre-sale | - | 7.8 |
