Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.
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Bonterra Network for Good
Score 9.6 out of 10
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Bonterra Network for Good offers a nonprofit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.
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Pricing
Blackbaud eTapestry
Bonterra Network for Good
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud eTapestry
Bonterra Network for Good
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
$500
Additional Details
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Pricing is based on how many contacts are imported into the Donor Management System. All packages have unlimited users, unlimited campaigns, unlimited peer-to-peer pages, unlimited emails and communications, and optional events and auctions. All packages also include support and data migration.
We choose Blackbaud eTapestry ten years ago because some of the above did not exist or they did not have the features such as credit card integration and direct email. We also liked the ease of use. To create queries and to run reports are easy and to create and run …
Network for Good is much more simple, modern and user friendly compared to etapestry. The features are more aligned with non-profit needs and not overly complicated. One major improvement from etapestry is that Network for Good has on-call help for free! is much more simple, …
We used eTapestry for several years, eTapestry has many reports but does not compare to Network for Good's ease of running reports. We love the fact that Network for Good has marketing features and fundraising pages that were not included in the system we had in eTapestry. …
As we are a small Foundation with only one Administrative Assistant, eTapestry is perfect for me to keep all of our CRM. Once I got used to how it worked, I found it to be user friendly. If I have any problems, I can either try to find the answer for myself in the extensive library, chat to support or email our Customer Service Representative with questions. I cannot fault either the Support team or Customer Service Representatives I have dealt with over the years as all of them have been knowledgeable and extremely helpful. I would prefer to have better options within the Email section as the templates are very basic. There is another option to use an eTapestry partner, but there are additional costs involved in that. The email templates are OK to use if you wish to send quick information to your database.
I used Network for the Good to run a fundraising event it was awesome. My organization is part of a larger regional non-profit dedicated to servicing those in our community who need a little help. By banding together under a larger regional organization, we can extend our impact through the utilization of Network for the Good across all associated organizations. It empowers smaller groups to have a larger impact on their community.
Every organization you enter has to have a point of contact with their email address listed. The point of contact also has be entered separately as an individual. If you use “email all” to your donor list, the contact gets emailed twice. This seems like it would be easy to prevent in the system but it’s currently not possible.
Event ticketing is extremely limited unless you pay significantly more as an add-on. This should be included as a default feature.
Emails sent through the system can end up in spam filters. Given how much email gets sent through their system, they should find a way to overcome that.
We do not always get positive solutions from Etapestry. There are a lot of resources and solutions that you can read about and reach out to. I participate in Community Forums and trainings to see what we can be doing differently.
We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
It's usable and very convenient, but not always intuitive. For example, we had difficulties figuring out how to pull a list of donors from a specific 12-month period. There were many settings and options, so it was very trial and error.
BGF is an easy-to-use platform for entering, editing, and analyzing customer or donor data and giving. I would highly recommend it to any organization looking to improve its customer relationship management functionality. As a previous user of different CRM platforms with other non-profits, BGF has made tracking donor information and communicating with donors much easier.
I have never had an issue accessing eTapestry. It does occasionally go down for maintenance. When that happens, they give you a lot of notice and generally schedule maintenance for hours between midnight and 6am so that business won't be disrupted.
In 5+ years we have never had an issue with it not working when we needed it to. It is very reliable and doesn't seem to have a lot of bugs or interruptions in service.
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
It is always fast for us and reports have a very quick upload time. We don't integrate it into other programs so I'm not 100% sure about that, but it always works when we use it and is very reliable. Even when we run Excel files for complete information on donors, it always works very fast.
I've had nothing but great experience when reaching out for support on this program. The team has always been supportive and polite when answering questions. They have a lot of knowledge to share and provide good insight into the product. It helps to have their perspective on certain issues
Most of the time they are quick and friendly and help me resolve any issues. There have only been a couple of times that we couldn't find a resolution and I was just told that NFG didn't have that capability.
They explained everything well to us throughout the process. It was easy to find resources needed to answer any questions that we had. Support was also available should we need further assistance from the resources found online. They were also quick to respond to our teams inquiries, which was much appreciated.
I was not there for the implementation of this platform. Unfortunately I am unable to just skip this question as it requires a response, which needs to be fifty characters, so here we are. At thirty four, I need to add a few more words to satisfy this requirement. Done.
We only had one hiccup with the domain that was an issue on our end but NFG struggled to help us. It was finally resolved and we've been good ever since
I very much prefer eTapestry to Raiser's Edge. I found the separation between the database and web view of Raiser's Edge very disorienting and didn't like having to switch back and forth between the two views to be able to complete certain tasks. I REALLY didn't like that a few tasks had to be done in both database and web view. Although it was worded as an "upgrade", I felt that we lost a lot of functionality, in particular with gift imports. I also didn't like gifts from the website having to land in Online Express, rather than being able to go directly into a constituent account
Givebutter is not as user friendly, even though it is fairly easy to use. Bonterra Network for Good has many of the same options for running donor campaigns but goes beyond in data tracking and user friendliness. Bonterra Network for Good is extremely easy to learn. The only downside is the cost factor.
We originally used it only for philanthropy and now our Outreach team is using it for newsletters, our Advocacy uses it for volunteers and tracking, and our Volunteer Coordinator puts in volunteer hours and in-kind donations.
