Blackbaud Raiser's Edge NXT vs. Foundant Grant Lifecycle Manager

I can quickly look at the pertinent information within a constituent's record by arranging the tiles and having them either expanded or collapsed as needed. I am often able to look into a donor's particular gifts and see the details I need, but sometimes the information isn't complete (method of remittance, etc.), which could be in how we use it more than the Blackbaud Raiser's Edge NXT setup itself.

Incentivized

This product is great and well-suited for smaller organizations who are interested in doing an online grantmaking system for the first time or upgrading from a simple survey-type application. You would love this product for basic applications and reports; [...] [its also great] if you want to do some light reporting. This is not a product that is robust enough to handle complex budgets, contact or email management, or complex outcomes metrics. It also will not work if you are trying to track your conversations with potential grantees before they apply.

Incentivized

• Tracks history of gifts and makes it easy to see giving over time, also good at organizing and accessing complete constituent information around contact information, displaying gifts with date and designations, restrictions etc..
• NXT provides easy access to analytics and reports to share for specific dates etc. to support decision making and planning
• Display format and organization of analytical information is very intuitive and easy to navigate and helpful in developing reports for presentations.

Incentivized

• Customer Service: Foundant is always super helpful and speedy in their responses to my questions, whether it's an email or call.
• Connections to other users: There's a great online community that's willing to share what works for their organizations.
• Company Response/Development: Foundant is continually updating (where it needs to) to make their product the best it can be, and is willing (and does) take comments and suggestions from clients for how the software could be improved.
• Training: A variety of training options- ranging from in person conferences to web-based tutorials. Very helpful, and updated as the product is.

Incentivized

• API coverage is limited - certain data is inaccessible for arduous to query (ex: rather that pulling all name format records, must query name format data one constituent/API call at a time.
• Native reporting (ie, not using API calls) is limited.
• Bulk data maintenance (imports, updates, etc) limited without use of API calls.

Incentivized

• I don't think about what's lacking. This is much better than our previous grants management software.
• The landing page could have a snappier design.
• I wish our grantees could see more than one follow-up for a process at a time. Sometimes there needs to be a project mod submitted while that is an active renewal going on.

Incentivized

I don't know for sure what we'll do, and I wouldn't publicly share that anyways. Speaking only for myself, I wouldn't jump for joy if I was given the task of transferring CRM providers when this org has a Blackbaud Raiser's Edge NXT database that's 28 years old, but being aware of what's on the market is always responsible. With the planned functionality updates to Web View over 2025-2026, the phasing out of features in database view, and the changes to contract structure laid out in investor updates, there's a lot of factors that could change in the next few years. And Blackbaud has not made it clear how much work the transfer to Web View only will be for us over the next couple years: It means updating all of our policies and procedures and all of our documentation and retraining all of our employees at minimum, and that's assuming that all existing fields and features remain accessible without modification.

Incentivized

NXT seems easy to learn on a relatively deep level. There are glitches, like with everything, but it is usually easy to see where they are, most of time. I like that Development staff can choose what they want to see and where they want to see it, and it doesn’t affect my screen.

Incentivized

The only reason I cannot give a 10 is because like all web based products, internet connection is required and that is not something that can be counted on 100% of the time. When the internet connection is stable, I have had little to no issues using Raiser's Edge.

Incentivized

NXT itself is a pretty simple interface, and is great for front-line fundraisers to be able to look up info and run some simple "reports"/analysis. It's very quick and intuitive, but the back-end attached to it (RE 7.96) may have connectivity issues from time to time. NXT itself, though, is simple enough that issues are rare.

Incentivized

Overall I feel like I receive sufficient assistance when reaching out to Blackbaud's Support area. When my questions cannot be answered completely during an online chat I appreciate the ability to easily access the ongoing notes so everything is together. It can be frustrating at times, though, as emailing back and forth seems to make solutions take longer.

Incentivized

When you get a good, knowledgeable person for in-person training, you can't beat it! Hands on, real time, questions answered on the spot. And they want to make sure you get what you needed before leaving. To also have dedicated time without other distractions is very important to the learning process in my opinion.

Incentivized

I gave a rating of 8 because Blackbaud gives very good general training, but it is not specific to your organization, so it can only go so far. I've seen that every organization uses Raiser's Edge differently so what works for one organization doesn't always work for another. I would highly recommend taking as much of the training as possible because it is informative and gives you a great base knowledge of the system.

Incentivized

Training is key. Blackbaud offered the training package prior to implementation and it helped us understand how to build it so that the future use would be appropriate to the operation of the organization. Data conversion stage was also very important. A lot of work must be done before making the final decisions about the data conversion - what data to convert and what to leave out, where certain information was supposed to be placed within RE.

Incentivized

I have not used other products like this before. I have used and created some SQL databases and ERPs, but have not used fundraising-specific software such as Raiser's Edge. Based on what I know from other products vaguely similar to this - databases and ERPs - this is very user friendly and easy to pick up for anyone, especially with their NXT webview offering.

Incentivized

I used GIFTS more than 10 years ago. Their development was glacial, and it was clumsy software. They took much longer to develop the on-line application process.
I also reviewed Philan Tech. They did not offer the same flexibility that Foundant's GLM did. Nor did the company have the depth of software engineering experience that Philan Tech had at the time.
Finally, I used a back-office support company for a short time that has an on-line grant management component. This option proved to be too cumbersome and too expensive. And I did not personally get along with the staff there. Definitely not a good fit for the Replogle Foundation and me.

Incentivized

New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.

Incentivized

• Having everything in one system means that information is much more likely to be up to date. We hardly get any returned mail from the post office when we pull lists.
• Our gift officers can easily pull up donor information on their phones while out on a visit, giving them the edge they need to close a gift.
• Information tiles on a person's record that are easy to reorganize and collapse per the needs of each user makes finding pertinent information quick.

Incentivized

• This software has made it much easier to work with reviewers (panels of community volunteers who provide scores and comments for the grant applications). While we only use the Evaluator function for two of our many grant programs, the merge templates have saved a lot of time in assembling the materials to send digitally (one PDF per application) for the other grant programs. In our old database, I had to download each document from the application, convert to PDF, then combine. That was very labor intensive! In this software, I create a merge template and all the documents that I want included are automatically converted to PDF, in the order I want them. This was a big reason we moved to this software and it continues to be a fantastic feature.
• The automatic email reminders that have been built into the software (this is one example of an excellent improvement that has been added since we got the software - showing their constant efforts to get even better) have saved a lot of time and effort. I used to set reminders on my calendar every year to write a long involved email to all the grantees for a particular grant program, to remind them to submit their grant reports. And then, if they still forgot, I had to chase them down. Now, I just set up the reports in the software and there is an automatic reminder that goes out two weeks before; if they still forget, there is an automatic reminder that goes out one day after the deadline to let them know that it's late. I still have to chase a few of them down but the majority are taken care of.

Incentivized