Bloomfire provides knowledge engagement, aiming to deliver an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform aims to give people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.
$25
per month
Verint Knowledge Management
Score 8.5 out of 10
N/A
Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible.
N/A
Pricing
Bloomfire
Verint Knowledge Management
Editions & Modules
Basic
$25.00
per month
KM Professional
Contact Sales
per year Per Interaction
KM Enterprise
Contact Sales
KM Enterprise
Contact Sales
per year Per Interaction
Offerings
Pricing Offerings
Bloomfire
Verint Knowledge Management
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
$25
Optional
Additional Details
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More Pricing Information
Community Pulse
Bloomfire
Verint Knowledge Management
Considered Both Products
Bloomfire
Verified User
Anonymous
Chose Bloomfire
- Easier to use - Easier to upload new information - Easier to search
Bloomfire is the best platform to find updates on partner kickoff events and also Training and Enablement plans. we can find good articles related to partner sales talks which gives a good information on maximising mulesoft value proposition and maximise their investment by …
Bloomfire has a good number of articles available to read and gain knowledge whereas other products don't provide such flexibility in knowledge sharing. It also provides recordings of various partner tech talks, partner webinars, Lab materials, training classes, and start …
We cannot find some solutions for tableau both online and offline applications which ultimately disturbs client requirements. But on Bloomfire we can find a good number of articles and information on many Mulesoft concepts and integration LAB pics. We don't have frequent …
Salesforce also provides a free learning platform and some special access to partners on some trial heads where we can earn badges for the trials we complete. Bloomfire should also start such user-friendly practices which will help learners to access and learn them easily. They …
I didn't chose this system, but when I was hired by the company I was challenged to figure out the best use of it. I met with our representative and we went over ideas that would make using the site better and more appealing to learners. In the last year we have had a …
Salesforce has an awesome platform to learn which is called Trailhead, where their explanation was so innovative. for every trail we complete they provide us with a badge that can be shared on LinkedIn which further increases the number of Opportunities. We can find information …
In my opinion, Fuse is a dying database platform with user-friendly capabilities equivalent to trying to fit a square peg in a round hole... with a blindfold... underwater. Bloomfire's ease of use has been a tremendous upgrade in every way, other than video recording …
We utilize Teamwork for Project / Task Management. We looked at their functionality to house our guides, etc. Bloomfire was way ahead in terms of product functionality.
Hive is the closest competitor to Bloomfire that I have encountered. Its main benefit is the ability to manage individual tasks along with accessing larger hosts of information. I think that Bloomfire is better at the organizational component on a Macro level, however, Hive is …
Boomi is a no code platform where we cannot deal with bluk data. Here in Boomfire we can find good number of articles on mulesoft and salesforce integrations and we can easliy get back to client with best solutions. where-in boomi has not much flexibility compared to Mulesoft. …
I like Bloomfire because it is more concise with the work I do whereas Google search engine would provide broader information. It has just been so user-friendly, and easier to use [than] I could have imagined. I would use this program over any other that I have tried in the past.
Bloomfire is much easier to use than Microsoft SharePoint as a standalone knowledge base. Atlassian Confluence is pretty similar in this regard. All of these products shine in their own way, but Bloomfire does very well as a knowledge base.
Integrates with our Verint suite; Was easy to use and supports our global implementation. We love the innovation the Verint team brings to their product.
All of these tools were very useful and practical. For our decision, it came down to understanding our core audience - we determined our average associate was largely unfamiliar with call center and office work in their prior work experience, and as such they would not have …
I think Bloomfire is most appropriate in a medium to large business entity since onboarding can be difficult without an organized tool to prioritize job functions. It would be most well suited for positions that incorporate data analytics/reporting and consist of regular deliverables. So for example: if an accountant wants to learn how to compile a cash flow statement but also has to turn it into a client-facing presentation, there are resources specific to internal accounting and then separate resources (also in the accounting vertical) for data visualizations and client reporting.
Verint Knowledge Management is a great option to consider when an organization is trying to streamline the accessibility of information or knowledge bases available to their employees. Call center agents will love to have all information that is relevant to their phone call easily available to meet the needs of their clients on the other end of the line.
Quickly reach out to whatever employee segment you want to reach by posting a topic and it will send a notification to everyone in that group with a link to the posting.
Bloomfire saves all of the previous posts so in your free time you can go to the site, and explore the various range of topics others have posted. The information on there will only be as good as the person posting it, but it will be people within your company and industry posting it. So it will always be helpful.
Bloomfire is a place to be noticed by your peers. Have a great topic you want to express, my company allows all to post there as long as we keep it professional. So you can share your ideas or experiences in a safe and productive manner. But we do have some fun on there too!
The tools to submit and manage user feedback are very effective - they help us respond quickly and interconnect the feedback to the applicable content.
The end user experience is clean and feels familiar, making it optimal to support a group of people who generally have never experienced a KM application before.
Our audience responds well to our ability to insert images, GIFs, videos, PDFs, and more into our content.
The authoring side could be improved with additional options for fonts and easier formatting for table content. I have issues with trying to add colour to one portion of a table and not the other, so I have to resort to creating in Word first and then copying over to Verint. There is also no option to create steps in one row and the next step in the next row. I end up just adding 1., 2., etc. manually.
Many users would like to be able to organize their bookmarks into folders and the system doesn't allow this. Many have taken to creating bookmark folders in Microsoft Edge instead.
There were a few bugs that went on for a few months that made the initial launch of the KMS more difficult for the users and on the authoring side. The issues were with how the search results came up and what displayed for related content. It wasn't the best first impression for our agents using the system while on calls and made it more difficult. The issues were fixed after a few months of use.
I am with a different employer now days where training is not part of my job description. If I ever found myself doing E-Learning again, Bloomfire would be the first interface I would recommend.
Bloomfire is an easy-to-use platform for posting information and asking questions of my peers. It also has a user-friendly search capability. Yet like any other CMS, the secret to success rests in such items as the ability to use metadata to tag content or posts, and Bloomfire provides a wide range of options to make posting content and subsequently searching for it.
Verint KM has many features that - when used the 'right way' can expedite search, content usage, and maintenance. Unfortunately, not all end users want to be bothered with 'the right way' and are looking for simplistic and predictive options (which any KM solution would be hard-pressed to deliver).
I have not needed to pose questions to the support team yet, as it is a very simple piece of software to use, however, its help documents and the bot ready to answer questions let me know I am in good hands. The help center could load a little quicker, but that's my only complaint.
The support and development teams for Knowledge are exceptional. They are attentive and truly care about the experience of their customers and their goals
- Easier to use - Easier to upload new information - Easier to search - Easier to share Bloomfire search-ability means much less work trying to organize and categorize documents. That means easier upload, which means more information gets stored there and used.
All of these tools were very useful and practical. For our decision, it came down to understanding our core audience - we determined our average associate was largely unfamiliar with call center and office work in their prior work experience, and as such they would not have previously worked in a KM application before. To help adoption, we sought the solution with the simplest and most familiar interface, and based on internal focus group feedback, that was Verint KM Pro.
Content is easier to keep up to date and publish on an urgent basis.
Some users love the system, while others still find it difficult to find the information they need and miss the former guides we used. I think this is a result of the system issues that persisted for a few months after launch and will hopefully improve with time.
Users love being able to submit feedback and it makes it easier for errors, missing information and out of date information to be caught and fixed.
