#1 most frequent
United States of America
81.7%49 installations of 60
What is Bloomfire?
Bloomfire provides knowledge engagement, aiming to deliver an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform aims to give people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.
Categories & Use Cases
Media
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Screenshot of You are provided with a variety of options to brand your Bloomfire community, such as customizing its colors, displaying your organization’s logo, and building a custom Promo Bar. This creates an aesthetic that truly reflects your company’s culture.
Who Buys & Uses Bloomfire
#2 most frequent
Canada
6.7%4 installations of 60
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
5.0%3 installations of 60
Fire Up Your Knowledge Base with Bloomfire
Use Cases and Deployment Scope
Bloomfire has helped our Knowledge Management team create an integrative resource tool that houses processes, procedures, and policies for our front-line representatives and agents. Since its inception, Bloomfire has worked with our specific requests and needs to enhance the experience, both for the creator (Author) and reader. This has then allowed us to expand responsibilities and roles to other departments by empowering them to contribute, edit, and support one another in the expansion of the knowledge base. Every year the ease of use becomes more intuitive and affords us efficiencies we did not have with our last knowledge database.
Pros
- Search Engine
- Upload of Documents and Images
- Sharing of Posts
- Creation of Posts within Series
Cons
- I would love to see the ability to tag, search, and identify images for easy replacement.
Return on Investment
- Feedback from users in being able to perform transactions for members has greatly improved.
- There has been an increase in engagement of material presented in posts by learners in training classes.
- Reps and agents say they feel confident they can easily locate information if ever there is a need on the front line.
Other Software Used
Canva, Articulate 360, Microsoft Teams
On time with my deadlines because Bloomfire is on point!
Use Cases and Deployment Scope
Bloomfire is a program that is provided to us for quick research for company-related material. If we have a question or need a form everything is located in Bloomfire. Other directors may have questions and find answers quickly because there are so many other directors that have asked the same question. If we are looking up and need appropriate forms to fill out simply typing in keywords bring us straight to what we need.
Pros
- Easy to find what we need by typing in key words.
- Allows us to see previous questions and answers that we may have easily.
- Has easy access to documentation forms that we can print out easily.
Cons
- Have a directory of forms so we can go straight to them and print them out.
Return on Investment
- It’s easier for everyone to find the correct documentation forms we all need to be using.
- Saves time being so quick to have everything in one place.
Bloomfire has made my life easier
Use Cases and Deployment Scope
We are a data-driven company and being that it is the insurance industry, training and reference materials are essential on a minute-by-minute basis at times. Without this data and reference material, we are dead in the water. The managers in our company have striven to make sure we have that training and information at our fingertips at all times and the tool we use is Bloomfire.
Pros
- Reference to critical information with a click
- The interface is extremely user-friendly.
- Key word co-location in case I mess up my search query
- Very well organized.
Cons
- I really can't think of any
Return on Investment
- I keep several windows open at once with different info. It has cut my production time by more than 2/3
- As managers update info on the platform it helps to keep me from making regulatory mistakes in my documentation by instantly providing the information I need.
- It is easy to use so I feel zero stress using it in my workday
Excellent Tool That Facilitates Better Internal Organization and Catalyzes Employee Happiness
Use Cases and Deployment Scope
Bloomfire is our primary tool for onboarding across different verticals at Kargo. When the new hires start, we choose a relevant vertical (e.g. business intelligence, revenue operations, product management) and then have access to a host of different training sessions. These sessions vary and can be in the form of videos or articles. The main problem Bloomfire addresses is needing to get employees up to speed quickly and efficiently, and allows employees to access the information most relevant to them.
Pros
- Segments information resources by category.
- Leverages video in tandem with slides/text to provide a diverse suite of learning formats.
- Community access lets you know what people in your organization are working on currently.
Cons
- I would recommend adding a feature to combine different posts/series by job title (so in addition to the Revenue Ops category, there could be a structured walkthrough for Revenue Manager).
- Live Q+A sessions for group onboarding initiatives.
- Ability to label bookmarks by priority/job type.
Return on Investment
- Bloomfire has a notable impact on the speed at which new team members onboard.
- Helps standardize our best practices by directing users (employees) to the same resources for a given question (i.e. how to pull a traffic report from Looker).
- Allows employees to gain access to higher-quality information and helps eliminate the bias of individual people teaching a given subject, as opposed to a collaborative group learning effort.
Alternatives Considered
Hive Data and monday.com
Other Software Used
Looker, Sketch, KrakenD, Atlassian Jira Align (formerly AgileCraft)
Bloomfire: Unbothered | Happy | In My Lane | Focused | Flourishing.
Use Cases and Deployment Scope
We use Bloomfire in a variety of business areas from customer service support, technical services, sales, and with our global education teams to share collateral and other educational assets. This application has been an invaluable resource to not only house and share information, but also to engage our community to educate and support each other.
Pros
- Deep indexing
- Organization
- Searchability
- Ease of use
- Expandable to a plethora of needs across departments
Cons
- Beyond filters, a folder structure would be valuable
- Ability to upload bulk content after launch
- Integration with HubSpot
Return on Investment
- Increased team productivity
- Higher employee engagement
- Better organization and access to information
- Better cross-department collaboration
- Reduced redundancy of workflows
Alternatives Considered
Fuse and Microsoft SharePoint
Other Software Used
Microsoft SharePoint, Ziflow, Smartsheet, Google Drive
