bluecap™ joins the user's meetings and acts as a personal assistant; taking notes, recording the call, and helping the user stay focused on participants. bluecap™ is an AI assistant that keeps working after the call is done. It provides an executive summary, key takeaways, and a deep analysis of topics and how they were received by the audience.
$13
per month per user
Zendesk Chat
Score 8.6 out of 10
N/A
Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
$0
per user
Pricing
bluecap™ AI Meeting Assistant
Zendesk Chat
Editions & Modules
Advanced
$13
per month per user
Professional
$22
per month per user
Business
$150
per month per user
Lite
$0
per user
Basic
$14
per user
Advanced
$25
per user
Premium
$55
per user
Offerings
Pricing Offerings
bluecap™ AI Meeting Assistant
Zendesk Chat
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
Each plan has included maximum number of hours. Plan Advanced includes up to 4 hours of summary, Plan Professional includes up to 8 hours of summary, Plan Business includes advanced analytics and up to 60 hours of summary. Additional hours are charged per hour at $3.80, $3.25 and $2.85 respectively.
The pricing above is price per user per month. You will get a discount when you opt for annual payment.
Very useful in classic business meetings where information is supposedly shared and where action items are supposedly agreed upon for further action. The technology can identify participation and nonparticipation in meetings which can point to areas where further analysis might be warranted. I found it useful in a recent not-for-profit board meeting where the meeting minutes were created and action item created within an hour of the close of the meeting. This saved lots of time and allowed the participants to focus on what was being said.
[Zendesk Chat (formerly Zopim) is well suited for] any business with online services that want to improve their direct communication with their customers. But please make sure this is just a tool for communication with the customer, the team behind this chat is much more important.
Zendesk/Zoopim is right around an entire Live visit programming .There isn't an approach to compel the client to answer certain inquiries preceding entering the talk. The talk transcripts some of the time take long to appear in the visit history .
Exhausting outline for the talk message box
No work area warnings
Warning sound just played once. Since we are not at the front counter constantly, it would make our work more troublesome since we expected to continue checking the site.
No portable application
In the event that we shut program window we would be promptly disconnected.
Due to staffing issues, we have temporarily stopped offering chat as an available channel. We're also interested in the best ways to integrate chat with our FAQs and AI to provide quick responses, either during off-hours or prior to speaking with a live agent. I've also found that reporting is rather limited where some of the interesting and useful data made available and visible during the chat cannot be pulled post-chat; it would be great to pull a high-level report so we can analyze this data.
As mentioned previously, it's a clunky product that lacks user-friendliness. It feels old and behind the times compared to other products we have used. The inability to have a wrap-up time before a new chat comes in is also a big issue for our team.
Getting assistance and/or troubleshooting anything with Zendesk can be quite frustrating. In my years of experience with Zednesk, I have almost never found the answer to my question without going through multiple articles, ultimately getting frustrated and reaching out to our contact for more assistance. So for a consumer, the support is not as relieving as Zendesk Chat is to our customers in getting the questions answered by us.
I prefer the online assistant but I’ve used Bluecap versus other similar products. It is more straightforward, definitely more accurate and it has a better reporting and visualization function. Bluecap is one of the leaders within this cluttered market, and I only expect it to become more sophisticated and more efficient, and valuable for small, medium, or large companies in the future. It is a good standard-bearer and a system that I am happy to use and recommend.
In one of my previous organizations, our client migrated the support tool from Zendesk Chat to Helpshift. I felt Zendesk Chat was a more user-friendly support tool than Helpshift. Zendesk Chat is so beginner friendly, whereas the other tools were so confusing compared to Zendesk Cha.
Positive impact - Compared to our old system, this newly updated system provides features and functionality that has increased our agent productivity and provided customer insight like we've never had before. This has resulted in fewer hold times and higher customer satisfaction.
Negative impact - Our reporting team still struggles with obtaining the right information from time to time with the chats. This leads to loss of productivity and more resources dedicated to reporting.
Positive impact - Due to Zopim's embed, we are able to more successfully place them on the appropriate self-service portals and pages, reaching a larger audience, and being more readily available to answer our client's questions. This has resulted in an increase in our self-service portal usage, driving down the phone and email support channels, which in turn reduces support costs.
