Zendesk Chat

We use Zendesk Chat so that our customers can contact us with their problems easily and so that we can solve them as fast as possible, ensuring that we keep a log of all calls.

Zendesk also allows us to address various concerns, from onboarding to reporting, reconciliation of audits, as well as troubleshooting of its features to ensure that their operations don't get disrupted. If the issue continues to persist and it cannot be addressed whilst chatting, it gets converted into a ticket which will be responded via email.

• Improved client communication and reputation
• Excellent way to ensure work is streamlined for staff
• Increased efficiency within the team

LiveChat

LiveAgent, AceThinker Screen Grabber Pro, Nordcloud Managed Services

We use Zendesk Chat to communicate directly with our users who are business owners who have signed up for our payment systems for their businesses. We address various concerns, from onboarding to reporting, reconciliation of audits, as well as troubleshooting of its features to ensure that their operations don't get disrupted. If the issue continues to persist and it cannot be addressed whilst chatting, it gets converted into a ticket which will be responded via email.

• Reduces the number of applications that need to be used
• Easy management

Zoho Desk

We use it as a live chat for our customers who reach out with questions and issues. It's our primary point of contact for our customers and the area where we staff our Support Team the most. We have roughly 25 CSRs who use it daily. We answer simple questions and complex questions in it, and move things to an email if needed.

• We are able to respond to customers quickly and in real time.
• We often get great customer reviews through our chats.

Fin by Intercom

Zendesk Talk, Klaus, Postmark, HiBob, Slack, Assembled, Google Sheets, Stripe Billing, Calendly

As a e-commerce company we use Zendesk Chat to handle multiple client queries related to the delivery of their items, not receiving product on time etc etc.. Zendesk Chat is good and easu UI which everyone can understand

• It was all about positive
• We handled too many queries quickly
• Everyone was easily trained on thai platform

HubSpot CRM

HubSpot CRM

It was becoming overwhelming managing a shared Team mailbox with everyone receiving the same communications and not knowing who was responding to what. Zendesk completely changed this issue but allowing us to create tickets and have different individuals manage and close out the tickets. This has been a huge help in our workflow with making the team more efficient without being overwhelmed.

• More efficient workflows

Bullhorn ATS & CRM