BlueJeans Meetings (discontinued) vs. MUGA

• Collaboration with team members, clients and partners who spread out across the globe is made simple by Bluejeans meeting. As an Application developer it is easier for me to collaborate with people from various cultures and time zones so this is very important.
• For code review , it plays an excellent role, it enables real time screen sharing and code discussion among my team, this facilitate quicker and more effective bug detection and correction.
• Pair programming is a great use for it. It make possible for two programmers to collaborate on same code even when they are not physically near to each other.

Incentivized

It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.

Incentivized

• Smart meeting where it automatically captures and share the important highlight of the meeting.
• Good connectivity, there are very few instances where i have faced connectivity problem.
• Easy to navigate user interface
• Can easily share my screen during a meeting, and can also record a meeting.

Incentivized

• Reliability
• Good connection
• Security
• Ease of use - easy set up for new employees inside the co and out

Incentivized

• BlueJeans Meetings is not as popular in the non-business world, so your clients may have to install it before you can meet with them.
• Limited use of 25-person meeting display: it's simply not practical for smaller devices or computer screens.
• High-quality streaming options are limited by your clients' and employees' stream speeds.

Incentivized

• Connectivity at times there are speed + connection issues
• Price - at times our invoice is different than expected and it is tough to reconcile
• Service - difficult to get someone on the phone for customer service needs

Incentivized

Been using it for a long time, so familiarity with the platform helps. I have already pointed out a few things that I like about BlueJeans which I do not find in other competing platforms. HOWEVER, I do use some other platforms on occasion when I need features BlueJeans does not offer. I will not give up BlueJeans for another platform just yet. That being said, BlueJeans needs to get back to innovating, as it once did, rather than increasingly lag behind in features that are becoming more and more important in today's (and tomorrow's post-pandemic) world.

Incentivized

I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.

Incentivized

Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product

Incentivized

I have to give this a 10 rating as we have never had issues with availability. Now "quality" is a different subject

Incentivized

This has been a continual issue with our organization. We are a IP/H323 infrastructure so we integrate BlueJeans via the IP/H323 connections to the cloud. We still have inconsistent results with calls. Some work without issue and some calls are horribly choppy and at times freeze. If I have one complaint or reason to seek out a different competitor its this

Incentivized

There has been some downside in terms of response but cant really fault heavily because it is expected when a large volume of users need help but there can only be so many people to assist. On the other hand the support team is very helpful in that they are willing and able to jump in your admin control panels and help host a meeting with you to troubleshoot issues or just make things go smoothly

Incentivized

We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A

Incentivized

It is straight forward and easy to understand

Incentivized

Well, I hear from many of my clients and other contacts that they find Microsoft Teams/Zoom much easier to use, and that they do not like BlueJeans. I disagree. First, I do not like seeing blank windows of participants who have turned off their video (and many do, given they do not wish to be seen at home, or in casual attire); however, I do use Teams or Zoom or Webex at times. I did not find it difficult to implement BlueJeans in my organization, and those who have used Teams, Webex, or Zoom say the same about these platforms.

Incentivized

First of all as the product origine was china , so it was little challenging for us to trust the app and after that due to reports of data breaches found is some organisation, we find it difficult to trust more so we started switching to Bluejeans due to its fantastic features special it's audio and video conferencing features enabled with Dolby technology.

Incentivized

No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.

Incentivized

I believe BlueJeans is easy to scale, but we have a different business model that requires a more central scheduling need. Most vendors operate on an enterprise wide environment with a one to one licensing. We have a centralized group of video administrators and schedulers that do the majority of the scheduling for multiple departments. Because we are a centralized scheduling group we need shared access to on schedule not multiple users delegating access to one another. I.E. if I have 5 schedulers, under the current licensing they would each have individual accounts and delegating those accounts to one another. So when receiving a support call they have to search 5 individual schedules to make changes to meetings. This I think is a valid need even for smaller businesses that just have a few schedulers for the rest of the groups. It would be easier if it scaled within the individual accounts

Incentivized

• Blujeans Meetings is an online communication service that works perfectly offering excellent features and functions that adapt to our needs and is more than what we normally need, it is simple to use, easy to organize and join meetings in addition to its security and speed. I like it because it offers an excellent wireless connection regardless of our internet connection quality, it works from anywhere and any device allowing you to collaborate on the go, it is very easy to share screen and start a conversation using this tool.

• Great return. It has come in handy for our customers to use it also
• Great for new employees
• Good for last minute set-up calls with customers

Incentivized